Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Senior Product Manager to join our Quality Reporting team out of our Bangalore office.
athenahealth's vision is "To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all." We are a technology-enabled services company, and as we progress towards our vision of being the health information backbone for the entire U.S. nation, we need to ensure that athenahealth's products are built on a truly elastic and performant platform. Help us reach our goal of becoming the healthcare backbone by enhancing our cloud based EHR solution and leveraging the network effect of 100,000+ providers. Apply your skills towards allowing doctors to be doctors so they can spend more time doing what they do best: provide patient care.
The Team:
athenahealth is seeking a Senior Product Manager to build products and services for the Clinicals Quality Reporting team. We are embarking on a journey to deliver a new set of core experiences and services that will enable our customers to drive industry leading outcomes and optimize revenue in value-based care (VBC) arrangements. Come join our team that is creating athenahealth's next generation quality reporting products and services and help make this aspiration a reality.
Ideal candidate: You are an outcome-oriented Product Management professional, preferably with previous product management experience at an enterprise software organization. You have experience collaborating with both internal and external customers to ensure the success of your products. You have demonstrated the ability to propose the most appropriate approach for the need at hand; and can quickly pivot if this approach fails. You have demonstrated success at driving results in a fast-paced environment and managing competing priorities. You have experience working with colleagues to broaden or narrow a problem's scope to enable action and create manageable efforts. You are interested in industry developments and trends and can translate them into tactical ways to build software features that achieve product-market fit. You are comfortable communicating and collaborating with a wide variety of stakeholders, from technical conversations with software developers to discussions with the customer success team to presentations to company leadership.
Duties and Responsibilities• Acts as the Product Owner of one or more Agile scrum team(s), working closely with an engineering manager, scrum master, and 4-8 software engineers to deliver on the product goals
• Articulates crisp user requirements, user stories and documentation
• Works with both UX and Development to understand design or technology implications in solution ideas and decide on the proper approach to meet customer needs
• Builds, grooms and prioritizes the product backlog based on organizational goals
• Communicates requirements and constraints and facilitates the team in a brainstorm to figure out how to best satisfy needs from the customer and the business.
• Gains alignment from multiple stakeholders; recognizes the need for alignment
• Understands product dependencies and negotiates the trade-offs with the appropriate product managers.
• Participates in scrum meetings i.e. daily stand-up, sprint planning, readouts and retrospective
• •Creates multi-release product roadmaps by collaborating with various teams and communicates internally, noting the stages and timelines for various work•
• Determines whether experiments, alpha and/or beta stages are needed to determine Product-Market fit and appropriately defines and utilizes them
• Works with Product Leadership to prioritize problems or themes to reach the outcomes based on Key Performance Indicators and available data
• Works with the User Experience and Voice of the Customer teams to identify and understand the user problems and requirements
• Identifies product gaps and defines requirements to fill these product gaps
• Build and foster effective relationships with leadership and liaise with stakeholders to build a strong foundation of influence
• Nurture relationships; align cross-functional priorities, break down barriers and ensure cross-departmental success. Serve as the final stop in client escalations


Education & Experience Required:• Bachelor's Degree required, Masters preferred; Degree (Bachelor's or Masters) in Computer Science, Business, or Product Management/Design preferred.
• 12+ years overall professional experience | 5+ years in product management (or product field)
• Experience working with Agile (Scrum) teams desired.
• Understanding of healthcare / health IT environment a plus
• Experience testing and validating value of products in the market.
• Demonstrated success at driving vision and prioritization of products in a dynamic environment using analytic and quantitative capabilities.


Knowledge & Skills Required:• Understanding of (or desire and ability to learn) medical terminology, EHRs, and value-based care landscape
• Flexibility and willingness to take on new tasks and challenges
• Excellent verbal and written communication skills, especially with senior leaders, various internal stakeholders, and customers
• Ability to identify issues, hypothesize solutions, and see them through to completion
• Experience with or desire to learn query language (e.g. SQL, etc) and BI analytics tools (e.g. Tableau, Snowflake)
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
• Intermediate to advanced Microsoft Excel and/or Access skills and experience in business operations and development support tools (e.g., Salesforce, Jira) a plus
• Ability to make good and timely decisions that keep the organization moving forward
• Ability to focus on the desired outcomes and value for both the business and the customers when making decisions regarding execution and delivery
• Ability to work in conjunction with engineering and design estimate the level of effort, dependencies, blockers, and contingencies
• Ability to understand the value of and can create strong problem statements and metrics that are actionable, focused, and inspiring to achieve correct business outcomes


About athenahealth
Here's our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations?

From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India -- plus numerous remote employees -- all work to modernize the healthcare experience, together.



Our company culture might be our best feature.

We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees -- or athenistas, as we call ourselves -- spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out -- but large enough to grow your career with our resources and established business stability.



Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces -- some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.