Job Description

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

• Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules.
• Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value.
• Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.
• Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life.
• Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You\'d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.

Qualifications

12+ years of working in global/cross-functional software teams in a software product
company. SaaS experience is preferred as you\'d settle right in.
\xe2\x97\x8f 10+ years of core product management experience in building features for internet
software products.
\xe2\x97\x8f Being empathetic and having a strong listening ability to understand the other
person - may it be a customer or a stakeholder.
\xe2\x97\x8f Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of
UI and usability.
\xe2\x97\x8f Ability to communicate complex concepts/customer problems in a simple way to
internal & external stakeholders.
\xe2\x97\x8f A track record of making day-to-day data-driven decisions in a fast-evolving
environment while keeping an eye on the overall vision.
\xe2\x97\x8f Having worked in a mode of structured experimentation - measuring and iterating
on problems from time to time to achieve product goals.
\xe2\x97\x8f Ability to drive customer adoption and engagement; leverage analytical tools and
customer feedback for insight driven initiatives
\xe2\x97\x8f Self-starter with a passion for independent, creative problem-solving, strong
ownership, high commitment and a strong business judgment.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks