Job Description

Minimum Criteria:\xc2\xb7 All applicants should have a minimum tenure of 18 months in the organization as on 1st May\'24 and 12 months in the current role.\xc2\xb7 No documented disciplinary issues/ PIP in the last 6 months and until the closure of IMP.\xc2\xb7 Appraisal score of 3/CME and above in the last annual appraisal or last 6 months\xc2\xb7 Both E2 & E1 grade employees can apply, E2 grade applicants shall be considered for vertical movement and E1 grade applicants will be considered for lateral movement.Educational/Professional Qualifications:\xc2\xb7 PG/MBA from a reputed collegePreferred Work Experience:\xc2\xb7 Process Excellence & Transformation experience in the BPO space\xc2\xb7 Strong Program and stakeholder Management experience\xc2\xb7 Hands-on experience in building transformative solutions across levers like Lean Sigma, Automation & AIRole & Responsibilities:\xc2\xb7 Identify, evaluate and initiate six sigma improvement projects within the business area\xc2\xb7 Oversee the associated implementation plan, controls, and technology requirements in collaboration with key stakeholders.\xc2\xb7 Assist in building and deploying quality frameworks\xc2\xb7 Develop plans and work streams for project delivery, spanning from the diagnosis stage to design, implementation, and monitoring, all within a well-defined process framework.\xc2\xb7 Mentor Operations teams on corrective and preventative action plans to achieve and sustain SLA\'s.\xc2\xb7 Responsible for day-to-day management of direct reports, their development and growth in the functionExpected/Key Results:\xc2\xb7 Enhance process efficiency by identifying opportunities and implementing initiatives.\xc2\xb7 Champion programs resulting in Margin optimization, CX improvement, SLA compliance, Risk Mitigation\xc2\xb7 Foster culture of innovation and generate transformative ideas across projects.\xc2\xb7 Build and maintain strong stakeholder relationships across internal and external.\xc2\xb7 Focus on people engagement and development, and succession planning for the function or team.Competencies & Skills:\xc2\xb7 Ability to challenge status quo in existing processes and have strong change management skills\xc2\xb7 Effective communication with senior management, cross-functional teams, and external stakeholders.\xc2\xb7 Demonstrates the capacity to strategize and exhibit profound business acumen to identify strategic opportunities.\xc2\xb7 Effective leadership and guidance for the team, including goal setting and performance management.\xc2\xb7 Proficient in fostering partnerships with both internal and external stakeholders.\xc2\xb7 Exhibits strong decision-making and problem-solving abilities.\xc2\xb7 Embraces a collaborative and consultative approach in interactions.\xc2\xb7 Understanding the organization\'s industry, market, and competition to make informed decisions.Selection Procedure:\xc2\xb7 Round-1: Personal Interview\xc2\xb7 Round-2: Personal Interview

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