Job Description

About the Role

This position will work in the Process Automation Center of Excellence (PACE) and reports to Director - Process Automation and Continuous Improvement. The role will lead process discovery and analysis to assess and validate operational excellence opportunities using both Lean Six Sigma and process automation technologies. In addition, the role will also support the PACE leaders to build strategic roadmap and the new technology capabilities in PACE. The role will work very closely with the Digital Business Solutions (DBS) and Operations teams to utilize emerging automation technologies such as Robotic Process Automation, Business Process Management and Machine learning/AI to support business strategies and improve business processes by delivering process automation solutions that meet or exceed enterprise quality and security requirements.

Essential requirements:

BS, BE, BTech, BCom or BA degree. Advanced qualifications/certifications in Lean Six Sigma - Green or Black Belt and/or Project Management preferred - PMP, PRINCE2 etc

At least 10 years of work experience in process re-engineering, Operational/Process Excellence using Lean Six Sigma tools and automation technologies such RPA

Facilitation of workshops and improvement events involving cross-functional teams

Experience of building and growing automation centre of excellence

Excellent relationship building and stakeholder management skills, high emotional intelligence, and proven ability influence cross-functionally and at all levels and to thrive in a high growth, global, virtual environment is essential

Ability to challenge the status quo, and work under ambiguous circumstances

Strong execution ability and a sense of urgency.

Highly numerate and strong IT skills (Data analysis, visualisation and presentation tools)

Experience working in an agile environment (e.g. user stories, iterative development, etc.).

Main Activities and Responsibilities

Process discovery and build quality automation pipeline (60%)

Collaborate with Operational Units Automation Leads to identify and prioritize areas, workflows and processes suitable for automation and build a solid pipeline of automation opportunities.

Lead assessment of new process automation opportunities through process demos, process mapping, analysis, validating and signing off business benefits from senior leadership

Support/co-facilitate process discovery workshops involving DBS and Operations teams to carry out deep dives of the process flows.

Use problem-solving, critical thinking skills, and independent thinking to overcome process challenges.

Continuously identify opportunities and collaborate with the DBS and Operations teams to improve the operating model of PACE.

Support a strategic roadmap (20%)

Support PACE leaders to develop a strategic roadmap for process automation.

Support automation strategy workshops at Operations and Operational Unit levels

Support communications strategy that aligns messages in three directions - top down, horizontal and most critically bottom up as employees share new ways of improving automation program.

Leverage and reuse technology, process, best practices, knowledge and solution assets.

Continuously assess regional and international trends in automation and drive adoption of new tools and techniques by partnering with Technology and relevant Operational teams.

Deliver automation solutions on time and at the required quality (10%)

Manage the delivery of key automation projects pipeline throughout its lifecycle: solution design, development, testing and deployment.

Work in collaboration with DBS and Operations to deliver high quality automation solutions on time.

Proactively anticipate roadblocks, and work with the key project stakeholders to remove the roadblocks.

Ensure clear and early communication, in particular ensuring that senior stakeholder and/or relevant parties are kept informed of progress, issues and difficulties.

Proactively work to mitigate risks, improve quality in an efficient manner and resolve problems that arise.

Help ensure adherence to best practice solutions by working closely with DBS teams.

Track and report automation benefits (10%)

Ensure automation program benefits are accurately captured and reported through the lifecycle of automation projects (from idea generation, solution design, development, and post-deployment).

Track progress of annual priorities and goals against automation program KPIs.

Set up and report the utilization of bots to validate actual benefits and identify further bot enhancement opportunities.

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Group Health Insurance Policy (covering self and family)

Group Life insurance/accident policy

Generous long-service awards

New Baby gift

Subsidised food provided (applies to India- Chennai)

Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave

Free Transport provided to and from the office (applies to India-Chennai)

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world\xe2\x80\x99s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.
Join us



Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .

Please read our .

RELX