Job Description

It\'s never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction.But progress only happens when people come together and take action. And we\'re absolutely committed to building a culture where our people can do just that.We have an exciting opportunity for you to join our team as as Senior Manager - P2P Service Delivery is responsible for overseeing and enhancing the Accounts Payable operations within Vistra International Expansion (India) Private Limited, Indore / Mumbai. Reporting to the Senior Director, the ideal candidate will have extensive expertise in PTP processes, technology solutions, and team leadership. This role requires strategic vision, operational excellence, and the ability to drive process improvements to achieve superior service delivery.Scope:The role involves managing high-performance teams, driving process migrations, and implementing robust governance models to optimize operations. It requires strong leadership to foster productivity, minimize attrition, and implement automation initiatives, contributing to the overall efficiency and success of the GSC operations department.Key responsibilities:Leadership & Management:

• Lead and manage the large PTP team, providing guidance, mentorship, and support to ensure high performance.
• Establish clear performance goals and metrics, monitor progress, and provide regular feedback.
• Foster a culture of continuous improvement, collaboration, and innovation.

Process Management

• Oversee the end-to-end PTP process, ensuring accuracy, efficiency, and compliance with company policies and regulations.
• Identify opportunities for process automation and optimization to enhance productivity and reduce costs.
• To migrate process from multiple geographies.

Vendor Master and Set Up

• Ensure accurate and efficient setup and maintenance of vendor master data.
• Implement best practices for vendor onboarding and management.

Mail Room Management

• Supervise the mail room operations to ensure timely and accurate distribution of invoices and documents.
• Implement procedures to improve the efficiency and accuracy of mail handling.

Vendor Payments

• Oversee the vendor payment process to ensure timely and accurate payments.
• Implement and monitor controls to prevent payment errors and double payments.

Query Resolution

• Lead the team in resolving vendor and internal stakeholder queries promptly and effectively.
• Implement a system for tracking and reporting query resolution performance.

KPI and SLA Tracking

• Track and report on key performance indicators (KPIs) and service level agreements (SLAs) related to the quality and timeliness.
• Develop and implement action plans to address any performance issues.

Stakeholder Engagement

• Build strong relationships with internal and external stakeholders - Vistra and client side
• Serve as the primary point of contact for PTP-related inquiries and escalations.
• Communicate effectively with stakeholders to ensure alignment and transparency.

Key requirements

• Fluency in written and spoken English
• Good Presentation skills & Customer Focus
• Microsoft office, specifically Word, Power point and advance Excel
• Self-driven and highly motivated individual, able to work independently
• Ability to meet deadlines and work under pressure
• Experience in SSC / BPO will be added advantage
• Experience of handling large team size, multiple geographies and time zones
• MBA/CA Inter/M.Com with 15+ years of total experience of which 10 + Experience in managing accounts payable operations in Shared Service Centre / BPO

Company Benefits:At our Vistra India office, we believe in putting our employees\' well-being first! We offer a hybrid working arrangement.Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!Location:IN

Vistra