Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we\'re proud to be one of FORTUNE\'s 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xc2\xae 2022.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



About Digital Technology

We\'re not yesterday\'s IT department, we\'re Digital Technology. The world around us keeps changing and so do we. We\'re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We\'re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow\'s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.

What we are looking :

A Senior Manager who will play a pivotal role in bringing the Intuitive No-Low Code ecosystem from an Idea to Life.

In this team, we dream big. Our goal is to accelerate digital transformation and unlock innovation in ServiceNow by giving our business the latest available technology. We are exploring how using our Services, Tools, and Processes can enable anyone to build apps on the ServiceNow platform to transform their work life.

We are a team of a Product Managers, Product evangelists, UX designers, Front end developers, and Full Stack Engineers. We are a user-centric team, and all of our activities are focused on making products and tools that will enable Citizen Developers, with no prior coding experience, to build the automation they need easily and quickly. We operate as an incubation team to try new ideas, build fast, test fast, learn from them and then iterate. We are never done and never complete.

Emerging Technology Group

Emerging Technology Group (ETG) is an IT research & development organization that drives innovation through experimentation on Now Platform, and exploration of new technologies.

What our team values:

- Being humble and having each other\'s backs

- Learning new things and sharing expertise with each other-by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session

- Producing high quality work, we\'re proud of, and not taking shortcuts

- Having fun-we like to joke around, eat lunch together, and even hang outside of work

- Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

Qualifications

The Role

The role of the Senior Manager, Now on Now products is to drive the incubation, development and adoption of products and tools that are built on Now Platform and enable Citizen Developers, with no prior coding experience, to build the automation they need easily and quickly

Responsibilities

The successful candidate will have an established background in developing mission-critical software solutions by influencing and serving internal customer at all levels, a strong technical ability, excellent project management and communication skills, and a motivation to achieve results in a fast-paced environment.

• Be technically hands on and guide the team leading from the front
• Work closely with the technical product managers to understand detailed requirements and deliver high quality products to our users
• Collaborate closely with other development teams (and managers) across Business Units to help with continuous improvement of the architecture, tools and processes.
• Develop on the best cloud software for businesses using ServiceNow platform.
• Ability to drive roadmap, work across organizational boundaries, and exercise appropriate influence to ensure commitment to customers and product quality.
• Responsible for the overall systems development life cycle.
• Management and execution against project plans and delivery commitments.
• Manage the day-to-day activities of the engineering team within an Agile/Scrum environment.

Required Qualifications

• B.S or M.S in Computer Science or equivalent
• 12+ years experience managing or leading software development teams delivering high quality enterprise ready software
• 3+ years in managing and leading teams on large and complex projects
• Experience in HTML technologies including Java, Javascript, HTML, CSS, & Angular JS.
• Servicenow Development experience is a huge plus
• Understanding of application development on a cloud platform
• Solid understanding of software development, debugging, testing, and problem solving
• Ability to handle multiple competing priorities in a fast-paced environment
• A strong track record of project delivery for large, cross-functional, projects
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences

Skills:

• Strong interpersonal skills; strong relationship management and negotiation skills.
• Strong critical thinking and problem-solving skills.
• Strong communication skills - verbal, written, listening and presentation.
• Ability to work well in a large blended team as well as individually.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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From Fortune. \xc2\xa9 2022 Fortune Media IP Limited All rights reserved. Used under license.

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