Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Senior Manager - Network OpsIn this role, you will be responsible for supporting the network operations 24X7 for internal IT. You will be working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive/reactive).
You will work Incident Management, Problem Management for each incidents/ticket and need to ensure the high uptime to the business.
Your role will network L3 and need to work on various current/upcoming technologies to support business needs.Responsibilities

• Playing accountable role along with team while handling the operations issues and delivering the assigned projects
• Working with internal / external resources to deliver the assigned task.
• Candidate may get into Ops critical issues to isolate the root cause technically
• He/she may have to get into the issues technically, drive the issue closure along with OEM
• Work with different Vendors and service Provider for faster and accurate resolution/implementation.
• Identifying open risk in the production network and provide input for mitigation.
• Creation of technical documents and working with internal team to implement the same.
• Finding the scope improvement by initiating the Lean/Six Sigma projects to add the efficiency in to system/process

Qualifications we seek in you!
Minimum Qualifications

• Bachelors degree in computer science or equivalent subject

Scripting and Automation:

• Proficiency in scripting languages such as Python, Bash, or PowerShell is essential for network engineers. Scripting allows for automation of routine tasks, configuration changes, and monitoring processes.
• Experience with automation frameworks like Ansible, Puppet, or Chef facilitates the automation of network infrastructure provisioning and management tasks.

Cloud Networking:

• Understanding of cloud networking principles and experience with cloud service providers like AWS, Azure, or Google Cloud Platform.
• Ability to design, implement, and manage hybrid and multi-cloud network architectures.

Preferred Qualifications
Continuous Integration/Continuous Deployment (CI/CD):

• Understanding of CI/CD pipelines and their application in network automation workflows.
• Experience with CI/CD tools like Jenkins, GitLab CI/CD, or Travis CI for automating the testing and deployment of network configuration changes and automation scripts.

Version Control Systems:

• Proficiency in version control systems like Git for managing network configurations, scripts, and automation code.
• Experience with collaborative workflows, branching strategies, and code review processes using Git.

API Integration:

• Ability to work with RESTful APIs provided by network devices and management platforms. This includes interacting with APIs to extract network data, perform configuration changes, and automate network operations.
• Familiarity with API documentation and tools like Postman for testing and debugging API requests.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact