Job Description

- Ownership of Key Supply Chain metrics such as Losses, pendency, and recovery of lost shipments.

- Conduct periodic Business performance reviews along with Business finance teams/Design Teams/Product teams

- Focus on E2E innovations and execution of initiatives/ product features

- Conceptualize and own action items to improve service/speed/reliability/experience across Product, Tech, Design, and Ground Operations teams

- Point person for liaising between Product / Tech / Finance/ Quality and Design teams

- Manage the planned events (spike in returns volumes) by employing the predefined and/or newly identified/ aligned levers

- Manage Asset operations by close monitoring of operations & designing the right playbooks

- Good understanding of supply chain management, operations management, and process design

- Responsible for attribution of asset loss metrics and providing visibility to leadership on them

- Publish RCA in coordination with other teams with respect to loss, pendency recovery and other metrics which is impacting performance

- Drive short/mid/long term projects for improvement in operations processes in collaboration with Design, Product, Tech, Analytics and all other stakeholder functions

What you\'ll need:

- Stakeholder management and ability to manage difficult conversations

- Team manager: to be able to drive the team

- Presentation and communication

- Strategic thinking and critical reasoning

- Excel / Google sheet experience

- Good understanding of eCommerce Supply Chain concepts

- Knowledge of SQL, PowerBI / Google Data Studio (Desired but not mandatory)

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