Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose xe2x80x93 the relentless pursuit of a world that works better for people xe2x80x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Manager/Senior Manager - Life Insurance Operations
Responsibilities

• Drive Continuous Improvement
• Develop a strategy for team to reach organization goal
• Communicate clear instructions to team members
• Monitor team members and able to provide mentorship whenever needed
• Manage the flow of day-to-day operations
• Create reports to update the company on the team's progress
• Rapport building with the internal & external stakeholder
• Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager, where vital
• Ensure that the highest possible levels of customer service are delivered at all times
• Assist the Manager as and when vital to make the business run effectively and efficiently
• Ensure the team serves all products to company and brand specification

Qualifications we seek in you!
Minimum qualifications

• Relevant experience in Life xe2x80x93 Policy Admin (Financial, Non-Financial, Money In & Out, Complex Changes, Illustrations) xe2x80x93 Insurance Operations
• Should have worked in Team Handling/ people facing role. Proven track record for leading 40+ resources for Manager & 80+ for Senior Manager and keeping an engaged workforce
• Graduation in any stream except B.Tech and Technical Graduation & Law
• Insurance knowledge and ability to understand and interpret Insurance terminology
• Good analytical, critical thinking, and investigative skills
• Good communication skills both verbal and written for English
• Proficiency with Microsoft Office, specifically Outlook E-mail, Excel, MS PowerPoint
• Ability to do root-cause analysis for process gaps highlighted
• Collaborative approach towards resolving the issues with partners & peers/sub-process areas
• Ability to crunch data, possesses data driven & fact-based approach

Preferred qualifications

• Good analytical and problem-solving skills
• Ability to communicate verbally and through emails/Phones with businesses
• Proven track record to build effective working relationships with clients & internal partners
• Project Management and ability to manage several priorities
• Positive attitude with a focus on continuous operational improvement and an open mind to change
• Highly motivated and committed
• Passion for working with people

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact