Job Description

The Senior Manager, ITSM Change Management will be responsible for the day-to-day operations of the Change Management function, ensuring effective management of all related activities, and maintaining high standards of service delivery.The ideal candidate will have a strong background in IT Service Management (ITSM), with expertise in change management processes and an understanding of DevOps and Agile methodologies.Key Responsibilities:1. Operational Management:

• Responsible for the day-to-day operations of the Change Management team to ensure efficient processing of change requests.
• Responsible for generating monthly reports / ad hoc reports and present insights for leadership reviews.
• Develop data driven improvement programs to achieve operational efficiency.
• Act as the primary point of contact for escalations related to change management issues.
• Collaborate with cross-functional teams to find effective solutions, ensuring that issues resolved promptly and efficiently.

2. Audit and Compliance:

• Manage audit findings related to the Change Management function, ensuring timely and effective resolution.
• Ensure the change management process adheres to all regulatory and compliance requirements, including those related to financial regulations.
• Develop and maintain documentation to support audit and compliance activities.

3. Team Leadership:

• Lead, mentor, and develop the Change Management team, encouraging a culture of continuous improvement and accountability.
• Set performance goals, conduct regular performance reviews, and provide ongoing coaching and development opportunities for team members.

4. Continuous Improvement

• Drive continuous improvement, using metrics and feedback to identify areas for improvement.
• Identify underlying causes of reoccuring issues and implement proactive strategies to prevent future occurrence, building a culture of continuous learning and improvement
• Stay current with industry trends and best practices ITSM, and DevOps, and apply this knowledge to improve the function.

Qualifications

• Bachelors degree in information technology
• 12+ years of experience in IT Service Management, with at least 5 years in a change management role.
• Proven experience in managing audit findings
• Strong understanding of regulatory compliance, particularly in financial services.
• Experience with Agile and DevOps methodologies, and their impact on change management.
• Strong communication and interpersonal skills.
• Strong ability to collect, analyse and interprets data to reach conclusions and /or present insights and findings

Preferred Certifications

• ITIL 4 Foundation Certificate (minimum)
• DevOps Foundation or equivalent.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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