Job Description

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization\xe2\x80\x99s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.


Manage IT infra that includes end users workstations, desktops, laptops and server, storage, High Performance Computing cluster units from various OEMs with Windows primarily, but other flavours of Unix operating systems
Manage overall solution & service delivery for prioritized projects, rollouts, enhancements and break-fixes
Manage underlying compute, storage infrastructure includes Hypervisor platforms and services hosted at DR site as applicable and ensure high availability of critical application/Infra services
Ensure overall IT infrastructure is up to date and secure from internal and external threats by configuring required controls at various layers
Process simplification through automation wherever feasible
Responsible for integrated incident, change and problem management
Conduct risk assessments and come out with mitigation plans to address availability / security concerns
Maintain required records needed for various IT / Security Standard guidelines
Lead/collaborate with external product & services vendors for projects execution & support
Manage internal and customer escalations effectively
Identify root cause of an event that resulted in an undesired outcome, develop corrective actions and share with respective stakeholders
Manage, lead and mentor team members. Set measurable goals and deadlines for team members
Manage budget, cost and productivity of the tools used in your area
Handle changing priorities and provide decisive leadership in complex situations
Team Leadership:

Manage a team of IT professionals, including system administrators, network engineers, and other relevant roles. Provide guidance, mentorship, and performance feedback to team members.
Foster a collaborative and productive work environment.

Technology Strategy: Collaborate with senior leadership to develop and execute the IT infrastructure strategy aligned with business goals. Stay up-to-date with emerging technologies and trends, evaluating their potential to improve the organization\'s infrastructure and operations

Security and Compliance: Implement and maintain security protocols, practices, and technologies to protect the organization\'s IT assets and data. Ensure compliance with industry regulations and standards related to IT security and data privacy.

Experience, Skills
15+ years of experience in core IT Infrastructure Management
Proven experience of successfully delivering projects on-time, within budget, timely communication on projects progress and in scope working in close collaboration with partners and peers located worldwide
Ability to lead and work collaboratively with a group of senior technical / management teams
Knowledge and experience working in an ISO 27001, ITIL driven environment
Should be able to organize teams and resolve critical situation or complex requirements.
Familiar with tools and technology necessary to manage support (Ticketing tool, monitoring tools, management tools, project tracking etc.)
Ability to work within a fast-paced, high pressure, dynamic environment
Should be able to influence decision-making and drive project delivery.
Knowledge/Experience of public and hybrid cloud solution in AWS/Azure or in both technologies will be an added advantage.

Skills & Experience Information Technology (IT) Infrastructure, Information Technology Security, IT Management- Operations, People Management, Server Administration- Windows, Teamwork

Cyient is an Equal Opportunity Employer.


Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.