Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism Managed ServicesManagement Level Senior Manager & Summary A career within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.Professional and educational background
\xef\x82\xb7 12+ years of relevant work experience post MBA; MBA from tier 1 business
school
\xef\x82\xb7 Preferred consulting background (Big 4 - PC level / Accenture Strategy or ATK -
Tenured consultant level)
\xef\x82\xb7 Alternatively, industry background (B2C companies - sectors of FS & Insurance,
or hospitality, travel, telecom, retail, health & wellness); requires more number
of relevant work ex years if from industry background
\xef\x82\xb7 Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier
II - IIT SOM / XIMB / NM - a greater number of years of relevant work ex and
references required
Work experience areas:
\xef\x82\xb7 Critical must-haves:
o Market sizing and market entry strategy
o Design of Customer Experience/ Customer Service design
o Customer analytics (Segmentation, Sales, Marketing, Service) resulting in
clear business outcomes
o Contact (Call) center design, conversion rate & process improvement
o Business casing / business modeling experience
o Multi-channel management, retail store operations management
o Sales uplift / revenue growth
o If from a consulting background, should have executed and lead small
teams on projects (such as market entry strategy, sales process design
to execution, digital channel sales uplift for a specific product line etc.)\xef\x82\xb7 Good-to-haves:
o Experience with startups / front office technologies / payment solutions
o Digital Marketing improvement
o Loyalty program design and roll out
o Marketing RoI improvementCore skills & behaviors:
\xef\x82\xb7 Strong analytical and problem-solving capability
\xef\x82\xb7 Excellent communication skills - verbal, written, leadership communication
\xef\x82\xb7 Strong PPT and Excel skills
\xef\x82\xb7 Team leadership - experience of leading 2-3 member teams (if consulting
background) and 5-8 member teams (if industry background)
\xef\x82\xb7 Interacting and effectively managing senior client stakeholders
\xef\x82\xb7 Willingness to stretch, high learning agility (comfort with learning at speed) and
can-do attitudeMandatory Skill Set-digital transformation
Preferred Skill Set-digital transformation
Year of experience required-8
Qualifications-MBAEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills Digital TransformationOptional SkillsDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date

PwC