Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism OperationsManagement Level Senior Manager & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.Position Title: Chief of Staff for Network Tech Ops Leader Grade/Level: Senior Manager
Reporting Manager Title: Partner - CIO & Network Tech Ops Leader Job Code:
LoS: IFS Sub LoS/SBU: IT Security
Location: Bangalore Position Type: Permanent full-timeJob Summary:
The Chief of Staff (CoS) plays a critical role in overseeing and managing the Executive office. This position involves strategic planning, project management, and cross-functional coordination to ensure the organizations goals and initiatives are effectively implemented. The CoS acts as a liaison between the Executive team and other departments, ensuring smooth operations and effective communication across the organization.
Roles & Responsibilities:
Strategic Support:

• Assist the Partner / Leader in developing and executing strategic initiatives and priorities.
• Provide high-level guidance on key projects and strategic decisions.
• Facilitate strategic planning sessions and ensure alignment with organizational goals.

Project Management:

• Lead and manage special projects and initiatives as assigned by the Partner / Leader
• Oversee the progress and performance of cross-functional projects, ensuring timely and successful completion.
• Coordinate and prioritize the executives agenda, including meetings, events, and communications.

Operational Oversight:

• Streamline and manage day-to-day operations of the Executive office.
• Develop and implement processes to improve efficiency and effectiveness within the executive team.
• Handle confidential and sensitive information with discretion and integrity.

Communication and Liaison:

• Serve as a point of contact between the executive office and other departments, stakeholders, and external partners.
• Ensure clear and effective communication across the organization, representing the executive office in meetings and communications.
• Prepare briefing materials, reports, and presentations for the Partner / Leader

Team Leadership:

• Provide guidance and support to team members
• Foster a collaborative and positive work environment within the team.
• Coordinate with other departments to ensure alignment and integration of initiatives.

Candidate Specifications :
Demonstrates thorough knowledge and/or a proven record of success in the following areas:

• Understanding resource management, security awareness, project management, business analysis, corporate-level communications principles, or other related technical domain that is applied to solve business problems and deliver necessary results.
• Understanding information security and/or information technology program strategy, priorities, and structure
• Incorporating existing Firm knowledge, subject matter, or technical domain specialization into work activities
• Utilizing strategic initiatives and implications in messaging in a global organization.
• Resolving challenging problems in collaboration with others and taking initiative when appropriate to make independent choices on matters of significance; and,
• Influencing others within their own functional area or team.

Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs in the following areas:

• Carrying out Chief of Staff initiatives throughout PwC Tech Operations Leader / Chief Technology Officer NIS and across member firms.
• Working directly with Vertical, Horizontal, and Functional Leadership groups.
• Navigating and working effectively in a heavily matrixed organization.
• Resolving complex issues and conflicting interests with diplomacy or recognizing when issues need to be escalated
• Organizing data and workload to quickly transfer into organized needs for communication and training to appropriate stakeholders.
• Working within tight deadlines; and,
• Embracing a rapidly changing environment.

Demonstrates extensive-level, abilities success with managing the identification and addressing of client needs including:

• Possessing an understanding of strategic initiatives and implications to messaging within a global IT organization.
• Displaying knowledge of Communications & Change Management and Portfolio and Investment Management.
• Identifying areas of change management and suggesting innovative ways to address it.
• Managing staff questions/comments to Leadership and responding or escalating appropriately.
• Developing effective relationships with key stakeholders, subject matter specialists and other customers across functional and technical skill sets as appropriate.
• Working with stakeholders to understand and document their specific business requirements and relay information to the appropriate contact in the organization.
• Leveraging information technology metrics and reporting principles as they are applied in the support of and integration with key business and strategic priorities.
• Utilizing functional knowledge of Information Technology Program strategy, priorities and structure.
• Juggling multiple projects at once and the ability to quickly pivot to different tasks as needed by the business or leadership within tight deadlines.
• Working collaboratively in a dynamic, ambiguous environment with multiple competing priorities which requires self-motivation, discipline, organization, and a high attention to detail.
• Collaborating with others to discover creative solutions to complex problems, which may require unique approaches, while maintaining standards and minimizing risk to the firm.
• Possessing written, oral and listening skills with the ability to understand and act upon leadership guidance in work product and deliverables.
• Preparing reports and presentations at the project and executive levels.
• Understanding business issues and coordinate with relevant IT leaders to maintain alignment between the IT initiatives and the current and future direction of the firm
• Performing strategic project management activities such as development of workplans, technical input, research, project scope, project estimates, resources, timing, project risks and interdependencies.
• Assisting with information technology projects and processes that support the build out of new information technology capabilities or process improvements, and.
• Embracing a rapidly changing environment while promoting a culture of innovation.

Personal Attributes:

• Strategic thinker with a proactive approach to problem-solving.
• Strong leadership skills with the ability to influence and inspire others.
• High level of emotional intelligence and ability to navigate complex organizational dynamics.
• Commitment to the organizations mission, values, and goals.

Education and Experience:

• Bachelors degree or a related field (Masters degree preferred).
• Min 10 plus yrs experience in Strategic role, preferably in similar field.
• Proven track record of managing complex projects and leading cross-functional teams.
• Exceptional organizational and problem-solving skills, with the ability to manage multiple priorities effectively.
• Strong interpersonal and communication skills, with a high degree of professionalism and discretion.

Additional Qualifications (Preferred)

• PMP Certified / PRINCE Certified
• Agile Trainings in CSM, PMI
• Other relevant certification

Desired Skills :

• Relevant experience in

o Strategic planning
o Project management,
o Cross-functional coordination
o Technical Knowledge / Change Management experience
o Exposure to Global work dynamics
The skills we look for in future employees (This is standard text that is incorporated into every job description. You do not need to add any content into this field. This is for your information only):
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, The PwC Professional.
The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical capabilities, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.Mandatory skill sets- Project Management, Strategic Planning, Technical Knowledge, Change Management
Preferred skill sets- Stakeholder Management, Team leadership, Communication, Problem Solving
Year of experience required- 10
Qualifications-
Any UG/PG in IT fieldEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills Change Management, Project Management, Strategic Planning, Technical KnowledgeOptional Skills Communication, Problem Solving, Stakeholder Management, Team LeadershipDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date

PwC