Job Description

Working with Us
Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: .Business Owner and Data Custodian for the enterprise wide ServiceNow System, HR components of myBMS and Life Cycle Event, and other related systems, and is responsible for management and oversight of how the tools are utilized across HR and stakeholders business units. You will be a key contributor in a high-performing team that is hands-on daily in the administration and support of ServiceNow HRSD. Each day is about the HR services, cases, knowledge content, translation, workflows and metrics in a global enterprise that leverages a very broad and deep deployment of ServiceNow functionality (robust landscape and application use).Position Responsibilities:As the Business Owner and Data Custodian for the enterprise wide ServiceNow System, HR components of myBMS and Life Cycle Event, and other related systems, this role is responsible for management and oversight of how the tools are utilized across and within HR, and the business units learning organizations.A key area, if not the primary area of focus, is ServiceNow HRSD application administration. You will work collaboratively with the named ServiceNow HRSD application administrator, a member of our team. The complexity of our mature, global HR knowledge and services environment engages all our team in administrator activities. You will regularly take the initiative to troubleshoot, advise and directly update configuration of our ServiceNow HRSD. You will be familiar with, navigate within and comply with robust change and quality processes that ensure the reliability and improvement of our shared ServiceNow ecosystem. You will perform troubleshooting with ServiceNow platform developers, administrators, process owners including the following:

• HR cases
• Shared employee portal labels and navigation
• Content automation (aka campaigns, notifications, announcements, alerts)
• Knowledge base articles and functionality
• Lifecycle events and workflows
• Employee Center Pro administration and support
• Translation functionality
• Planning for and execution of chat bot deployment
• Automation
• Business process stewardship
• Capable of leveraging AI functionality in processes and case management functionality
• Family and store release support and testing

You will be part of a People Services (PS) Capability Center (also could be referred to as HR shared services operations infrastructure) and will support both the PS internal processes and the PS employees (other PS employees in our global capability centers) that interact with employees via the shared portal content and the employee HR cases. You will also interact with and support employees (aka end users).Primary responsibilities include, but are not limited to:

• Act as process owner for global HR case, knowledge and content systems.
• Ensure global standards are applied across all performance management processes.
• Acts as HR representative on myBMS governance council. Ensures system functionality meets the business needs globally with a focus on Compliance, Legal, Works Council and country-specific Data Privacy requirements, and defining and executing training and communications strategy. Includes participating in confirming requirements/RFP, tool selection, and identifying resource/operational requirements.
• Co-lead and deliver product implementations and upgrades for both PS operational systems in partnership with the HR IT team.
• Responsible for establishment, development and management of the testing plan and stakeholder training for the Service Now suite of applications, ensuring appropriate risk mitigation plans are in place and operating effectively for business-critical Human Resources processes.
• Author validation documents to support upgrades and service pack deployments, and testing application(s) to validate business functional requirements and compliance for 21 CFR Part 11 guidelines.
• Act as subject matter expert for applications owned and supported by People Services. conduct workshops and consultations for internal stakeholders, partner with business units to develop functional processes for application use and adoption of new functionality. Create training materials.
• Monitor and verify integrity and completeness of operational performance data collected and work with stakeholders to ensure timely and accurate reporting.
• Support self-service model for questions and issues related to PS technologies through creation of knowledge articles and frequently asked questions (FAQ) resource documents.
• Research and update best practices within and outside the organization to benchmark service metrics and other relevant performance metrics.
• Collaborate with IT and vendors to understand evolving platform market space.
• Create and maintain materials to support People Services engagement with stakeholders including Human Resources.

Competencies - Knowledge, Skills, Abilities:

• Experience working in a global, virtual environment \xef\x82\xb7 Strong interpersonal skills and ability to build effective working relationships with internal and external stakeholders.
• Strong listening/consulting skills with ability to influence others towards recommendations and outcomes.
• Strong communication skills with ability to communicate effectively, verbally and in writing.
• Strong track record in establishing and driving operational excellence
• Ability to work effectively in a fast-paced environment and manage / prioritize multiple activities
• Excellent analytical skills
• Highly motivated and detail oriented to achieve and improve HR Service Center metrics and standards
• Strong creative problem solving and critical thinking skills
• Practical knowledge of regulations such European GDPR (General Data Protection Regulation).
• Previous work experience where attention to detail and personal accountability were critical to success.
• Successful experience leading cross-functional interactions.
• Proven ability to organize and prioritize multiple and diverse tasks; self-starter with comfort standing alone.

Experience - Responsibility and minimum number of years:

• 5-7 years experience as a functional business owner and data custodian for a validated enterprise Case and/or Learning Management System (LMS)
• 3-5 years experience with current BMS HR enabling systems: ServiceNow, Workday
• ServiceNow HRSD administration experience required and CIS-HR certification strongly preferred
• 1-2 years experience with Validation tools, such as QMAS/DocIt, HP ALM preferred
• Experience and understanding of government regulations for data privacy, such as Works Council, GxP, and European GDPR

Qualifications - Degree/Certification/Licensure

• Bachelors degree with technical emphasis
• ServiceNow CIS-HR Certification

If you come across a role that intrigues you but doesnt perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol-Myers Squibb