Job Description

Site Name: Bengaluru Luxor North Tower Posted Date: Aug 16 2023 We are looking for experienced Technical and Process Authors. This role will provide technical writing support to the Global Process Owners to ensure that documentation is up-to-date, accurate and clearly explains, how to utilise the Global HR processes, mostly residing in Workday, Service Now, and SAP SuccesFactors (Learning). The role will be responsible for organising, authoring and maintaining the Global Standard Operating Procedures (GSOPs), which provide Global HR and the wider GSK population with a clear explanation of the end-to-end activities, to be used to operate their processes. Responsibilities: Analyze global enhancements, both system and process and ensure all changes are up versioned and reflected within the core global process documentation set. Liaise with the Global Process Owners and, where relevant, with Operations teams to ensure that the business process design supports the new operating model, including documenting country/market deviations. Lead process-mapping workshops with GPO teams to document process flow according to requirements. Liaise with the multiple project teams to ensure that requirements are clear and well defined, drive value, and are fit for purpose. Understand how the system is designed to meet the new business requirements. Work with the Controls Team to incorporate appropriate controls into the design of the business process to ensure compliance with regulatory requirements. Provide expert guidance on Documentation compliance to HR team. Work closely with other documentation specialists or other process stream members to ensure overall documentation coordination. Lead periodic review of HR Documentation for GPO teams. Update or correct documentation on an emergency if required. Why You What skills and expertise you will bring to the role: Total work experience required - 8- 12 years Expected years of experience in similar role of process documentation Basic understanding of HR processes. Internal processes mapping / designing experience. Background in technical writing, describing business requirements and processes. Excellent fluency and writing skills in English (good spoken English also desired). Strong MS Word, Excel and Visio skills. Ability to coordinate several activities at once, quickly analyze and resolve specific problems. Ability to manage and prioritize tasks, work independently and proceed with objectives with minimal supervision. Strong commitment to Quality and Integrity. Excellent interpersonal and communication skills. Functional or business knowledge of Workday and/or ServiceNow - nice to have Familiarity with Veeva Quality Docs - nice to have Why GSK How you will be rewarded: Joining a high performing team of HR professionals, who support business in making the right decisions and driving GSK HR towards best-in-class. Career with purpose - whatever it is you\'re doing, you\'ll be sharing our mission to improve the quality of human life, by enabling people to do more, feel better and live longer. Opportunity for professional development in HR. Competitive salary, bonus plan and healthcare benefits. Career in leading global healthcare company with modern employer mindset, corporate culture and values. Access to newest technologies and solutions. Supportive & friendly working environment. Why Us GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\'s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We\'re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. 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