Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Sr. Manager (Knowledge) (US Wealth Processes)
In this role, you will be accountable for all the activities related to Training planning in US Wealth management processes.
Responsibilities

• Plan and Implement Training Programs in line with training framework agreed with the clients. Oversee governance and effectiveness of the training programs, ensuring alignment with business goals and employee needs.
• Create training plans, track the progress and manage the wealth training database across business units
• Maintain & publish the training related power BI dashboards and generate the customised reports
• Help the team manage and update training content, including SOPs, training assessments, and implement change management for process changes from clients along with process SMEs as needed
• Run robust governance in line with client expectation of daily, weekly and monthly updates and reviews. Track training progress across all training batches and performance of trainees, providing daily, weekly, and monthly updates.
• Work closely with operations and process SMEs to develop and roll out process knowledge assessments, managing coverage, insights, and throughput.
• Ensure readiness and participation in Client and Genpact Training related audits. Ensure adherence to client and Genpact compliance training requirements.
• Support process improvement projects and standardization activities, undertaking any additional tasks assigned by training leadership.
• Help conduct trainer and trainee feedback surveys, Track performance for 30-60-90 days, conduct Root Cause Analysis (RCA) with SMEs for trainees as needed.

Qualifications we seek in you!
Minimum Qualifications / Skills
xc2xb7 Any Commerce Graduate (PG an added advantage)
xc2xb7 Effective probing & root cause analysis skills
xc2xb7 Relevant experience in Training for US wealth management processes
xc2xb7 Proficiency in leveraging tools and technologies to improve training effectiveness and knowledge management
xc2xb7 Should have understanding or have worked in production in Fund accounting or reconciliation processes
xc2xb7 Advanced level MS excel skills are must, Power BI & Power point presentations skills
xc2xb7 Strong understanding of US wealth processes, regulations, and industry standards
xc2xb7 Excellent presentation and communication skills
xc2xb7 Excellent analytical, problem-solving, communication and interpersonal skills
xc2xb7 Team leading and client management skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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