Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. We are inviting applications for the role of SM, Customer Service Currently, we are on the lookout for: Contact Center Leader - Voice & Digital who will be responsible for managing real time service delivery, customer experience, people leadership and drive transformation agenda for a banking client Responsibilities . Handle and multi-task critical programs and projects . Work on internet technology . Achieve specific results regarding sales and service expectations . Ingenuity to find creative solutions for complex problems . Determine the best course of action based on extremely complex issues in a time-pressured environment . Work independently, use good judgment, and produce creative and practical solutions . Work with peers and superiors to promote an honest and positive working environment Qualifications we seek in you Minimum Qualifications . Graduate or master&rsquos degree . Proficient analytical, written, and verbal communication skills . Relevant experience in contact center environment & people leadership . Meaningful experience in handling large teams Preferred qualifications . Excellent knowledge of all areas of team leading: Recruiting, people management, handling service delivery. . Experience in contact center environment & people leadership . Banking contact center experience will be an added advantage . Keen attention to detail and robust work ethic Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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