Job Description

Job description
Some careers have more impact than others.


If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.


HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.


We are currently seeking an experienced professional to join our team in the role of Senior Manager, Group Transformation - Risk


Principal responsibilities

This role will carry out some or all of the following activities:


Impact on the Business


• Ongoing design, implementation and enhancement of the Change Execution Risk Automated Key Control Indicators (KCIs) to drive sustainable embedding of RTCL control monitoring by portfolios
• Enable effective portfolio control monitoring through the roll out of automated Key Control Indicators, up to date control monitoring guidance and ongoing advisory support.
• Drive better change execution through the thematic reviews of control performance, Change Execution Risk issues and lessons learned across 3LODs
• Identify key change thematic for sharing with portfolios, driving improvements in change execution, and feeding findings into the central delivery assurance approach.
• Ongoing maintenance and enhancement of Change Execution Risk reporting
• Continue to lead Change Execution Risk reporting to support portfolio governance and oversight.

Customers / Stakeholders


• Provide the key connectivity between the CIT (primarily Group Transformation) and 2LOD / 3LOD stakeholders, leading the interaction to ensure effective collaboration and engagement.
• Key point of contact for all GB / GF portfolios on Change Execution Risk related matters, including control monitoring, issue management and lessons learned.
• Appropriate and relevant updates and engagement in key governance and other forums, including CPOC, Change Leaders Meeting and PCMM

Leadership & Teamwork


• Support the MD Change Execution in leading the Risk & Control function.
• Be a strong advocate for the Group values.
• Guide, manage and exercise good judgement with key stakeholders across all GB/GF - especially transformation leaders - to maintain the high integrity and quality of the Group transformation efforts.
• Cultivate an environment that supports diversity and inclusion.

Operational Effectiveness & Control


• Be responsible for the oversight, design and execution of the Change Standards 12, 13 and 15, including where central design updates are required as a result of Lessons Learned and / or other thematic, and revising and adapting as necessary, ensuring that all relevant HSBC standards, policies and procedures are observed.
• Ensure that all transformation activities across the Group are supported by a robust adherence to the mandatory change standards.
• Offer guidance and explain requirements to GB/GF to facilitate robust adherence to the change standards.
• Be responsible for the ongoing maintenance, design and execution of the central Change Execution Risk Control Monitoring Guidance, ensuring appropriate and timely updates in line with changes to the Change Framework
• Drive implementation and management of the control framework for Group Transformation activities

Major Challenges


• A balance must be maintained between the business, function, and regional priorities, as well as priorities emerging from issues identified across the 3LODs.
• Change execution is increasingly gaining focus at Board and Executive level, particularly through the recently established Group Technology Committee (GTC) and the longstanding Change Prioritisation and Oversight Committee (CPOC) (formerly the Transformation Oversight Executive Committee (TOEC)).
• The diverse responsibilities of the job require the holder to be highly efficient, and deal with both highly confidential and commercially sensitive information with discretion.
• Change portfolios are at different stages of maturity in terms of change execution control monitoring and issue management, which means that programme and portfolio advisory support remains a key ongoing deliverable.

Role Context


• Group Transformation whilst sitting in Finance has responsibility for leading the Group's transformation activities globally and for the successful delivery of key Strategic Programmes. Group Transformation sits as part of the wider Cost Investment Transformation function.
• The role of Group Transformation has developed in response to the need to provide better oversight over change execution and to ensure that HSBC uses a consistent tooling and methodology.
• Historically, oversight of change portfolios was delegated entirely to the GB/GF/Regional portfolios leading to inconsistent approaches. As a result, there have been several examples of poor execution and/or of significant overspend/under-delivery vs original business case commitments for significant programmes.
• Policy and guidance for the role is outlined in the Change Framework, as well as the Change Execution Risk policy.
• Authority to oversee Change Execution across HSBC is derived from the formal accountability of the Group Chief Financial Officer for transformation. This is achieved through the Change Prioritisation and Oversight Committee (CPOC).

Management of Risk


• The job holder will also continually reassess the non-financial risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Change execution has recently been formally adopted as a non-financial risk in the HSBC Risk Taxonomy, requiring the adoption of processes and artefacts, including the development of a documented control library and formal Risk and Control Assessments
• The job holder will own and be responsible for the ongoing maintenance and uplift of the 1LOD guidance for control monitoring, put in place to ensure adherence to the Change Framework. This includes the ongoing design, prioritisation, implementation and maintenance of automated Key Control Indicators (KCIs).

Observation of Internal Controls


• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
Requirements
• Exceptional drive, commitment and focus in executing a change agenda
• Outstanding leadership skills demonstrating ability to initiate and effect change through people in a large matrix organisation
• Continuous improvement and change management experience preferred; a strong understand of risk management essential as well as relevant business experience in large, complex, global organisations
• Execution oriented: proactive escalation of issues while maintaining solution orientation and an ability to navigate through the HSBC matrix to be able to achieve desired results
• Strong communication skills, particularly capabilities for written communication to senior stakeholders
• Ability to work in fast-paced environment with proven ability to handle multiple outputs at one time
• Influencing, negotiating and interpersonal skills in a complex global environment
• Project and time management skills
• Strategic thinker and pragmatic implementer able to develop efficient methods of bringing about change

You'll achieve more at HSBC


HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."


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