Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose \xe2\x80\x93 the relentless pursuit of a world that works better for people \xe2\x80\x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Senior Manager- Finance Tower Lead \xe2\x80\x93 AR, AP, FPnA, R2R - Manager \xe2\x80\x93 English!In this role, you will handle a team of ~90 people with direct supervision over Breaking the Pyramid structure, servicing multiple processes and regions. Desirable to have experience in team handling for projects in BPO/Call Center/Shared Services industry or similar domain industry; People Management \xe2\x80\x93 Coaching and Mentoring skills; proven experience in leading teams of or above 20 people; Project Management skills (time and budget control); Relevant industry experience for the position applied, eg.: Sales Administartion, IT, F&A, Procurement, SCM, Call Center, etc;Role would require leading teams to ensure best in class shared service support to our global clientele in any of the domains: IT/ F&A/ Customer Service / Sales AdminResponsibilitiesProcess: Achieving KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies Owning implementation and delivery of Operational Excellence Framework including Visual Management System Utilize capacity management tools to rightly schedule resources to meet demand for operations Ensure the teams have all operational resources, for example but not limited to IT, Facility, Training, etc. Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool Create reporting both for client and Genpact management for Operations review Identify recurrent problems/issues in Operations and resolve;Client: Showcase and practice excellent client handling skills to ensure successful NPS scores and customer satisfaction Escalation tracking and resolution for client issues Be part of the client organization to drive improvement projects Own and hold periodic reviews with clients on Operational performance Ensure client response time is within acceptable limits set with the client and deadlines are met with accuracy;People: People management \xe2\x80\x93 Ensuring Retention metrics are met and employee satisfaction scores are delivered via practicing people leadership skills and implementing HR best practices and initiatives Being part of people initiatives organized by HR team and owning delivering on the same Monthly, Quarterly and Yearly Individual Performance discussions and appraisal Developing development action plans, coaching and mentoring team members, developing talent, organizing career path meetings with team members Owning and facilitating team meetings daily for better process performance and enhancement Conflict Management and resolving issues not only within team, but also inter-team and cross functional Maintain discipline and positive behavior / environment in the team Own 100% accurate and timely inputs for the team they supervise for salary, leaves and incentives and other HR systems like employee health and safety regulations, etc. Own organization of motivational programs for team members Participating in selection of new team members or hires within Genpact Ensuring Learning Path for all team members is completed within deadlines Keeping the team motivated and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics;Profitability: Input and maintain data in all HR and Finance related tools to ensure right billing Drive productivity improvements within operations Farm new opportunities for revenue enhancement or cost reduction.Qualifications we seek in you!Minimum qualifications

• University graduate (graduation in respective field as the domain of job opening);

Preferred qualifications

• MBA would be an advantage;
• ACCA/CPA qualification (would be an advantage)

Attractive salary; Stable job offers - employment contract Work in a multicultural and diverse environment with employees from over 30 countries Genpact supports professional trainings and great career development opportunities Free access to our award-winning learning platform Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discountsGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

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