Job Description

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do

this by taking a fresh approach to building and delivering software that is affordable, quick to

implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a

global team operating from 13 global locations to serve more than 65,000 companies - from startups

to public companies-- that rely on Freshworks software-as-a-service to enable a better customer

experience (CRM, CX) and employee experience (ITSM).

Freshworks' cloud-based software suite includes Freshdesk (omnichannel customer support),

Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk),

Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has

been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer

ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of

Awards for Best Feature Set, Best Value for the Price and Best Relationship.

What will you be responsible for (about the Role):


Lead platform focused, scrum teams. Design and develop solutions to complex use-cases and issues. Serve as a technical expert on the design and architecture

Develop talent and grow your team into a high performing healthy development organization

You will leverage your leadership to support your team in design, implementation and release of the new experiences you create. Serve as an escalation point for internal customer support and product teams

As an engineering manager you will be expected to create a healthy and inclusive team culture consistent with Providence Values by modeling, caring and coaching

Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives that aligns with Freshworks goals


Develop successful long-term code/service architectures that scales

Define, measure and monitor the engineering solutions, continuously innovate to provide seamless and modern experience

Setup solid engineering process and driving engineering excellence i.e. code line management, code reviews & standards, continuous integration/ continuous deployment workflows and tools.

Review and drive engineering process improvements, make decisions about engineering tools and processes

Being a technical leader, making decisions without higher level validation and supporting the team

Qualifications

Experience in leading technical teams in software engineering with platform mindset


Strong experience in leading engineering teams shipping and deploying product to customers

Passionate with the architectural design of large-scale, Design Patterns & SOLID principles, highly reliable, and highly available, especially around Microservices/API integrations, integrations with 3rd party systems.

Expertise in one or more programming languages like Java, RDBMS (like MySQL/Oracle).

Hands on experience in API Gateway, Kafka

Cloud/SaaS experience, Infra knowledge of popular internet serving applications in AWS (preferred) or any other cloud and saas providers.

Excellent problem-solving skills with a solid understanding data structures and algorithms

Excellent interpersonal skills and can work with teams workings across various remote places

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.


At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.