Job Description

Location : MumbaiCity : MumbaiState : Mah\xc4\x81r\xc4\x81shtra (IN-MH)Country : India (IN)Requisition Number : 35290Business Title: Manager - B2C (E-Commerce)
Reports to (position): Business Head (B2C)
Global Function: B2C Sales
Global Department: SalesRole Purpose Statement :
The purpose of this role is to be responsible for managing the platforms and ensuring the achievement of annual targets in terms of revenue and operating expenses.Main Accountabilities :

• Driving the sales performance of the e-commerce platform
• Managing and executing promotional campaigns
• Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
• Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment
• Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through, and offering code performance

Impact/Dimensions :

• Developing and executing online marketing campaigns, managing the company\'s online sales inventory, analyzing sales data, handling customer inquiries and complaints, and ensuring a seamless online shopping experience for customers.
• Involved in optimizing website functionality, monitoring website traffic and performance, and collaborating with other departments such as IT, marketing, and sales to drive online sales growth.
• Incumbent needs to have strong analytical skills, knowledge of e-commerce platforms and tools, digital marketing expertise, and excellent communication and project management skills. Incumbent will play a crucial role in driving online revenue and ensuring the success of the company\'s e-commerce operations.

Key Performance Indicators :

• Sales Performance: This KPI measures total sales, conversion rates, average order value, and total revenue generated by the eCommerce platform.
• Website Traffic: Monitoring website traffic metrics including unique visitors, page views, bounce rate, and session duration.
• Conversion Rate: Tracking the percentage of website visitors who make a purchase, sign up, or complete another desired action.
• Average Order Value : Monitoring the average amount customers spend per order.
• Cart Abandonment Rate: Assessing the percentage of users who add items to their cart but do not complete the purchase.
• Return on Investment : Calculating the return on marketing campaigns, investments in technology, and other resources.
• Customer Satisfaction: Monitoring customer feedback, reviews, and overall satisfaction with the shopping experience.
• Inventory Management: Tracking inventory turnover rate, stock levels, and ensuring optimal stock availability to meet customer demand.
• Profit Margins: Monitoring gross and net profit margins to ensure profitability and cost efficiency.

Major Opportunities and Decisions:

• Product Selection & Assortment
• Marketing Strategy
• Customer Experience
• Shipping & Logistics
• Mobile Ecommerce
• Customer Service
• Payment Options

Management/Leadership:

• Team Management
• Communication Skills
• Problem-Solving
• Project Management
• Analytical Skills
• Tech Savvy
• Customer Focus
• Adaptability

Key Relationships, Stakeholders & Interfaces :

• Customer & Suppliers
• Sales & Marketing Teams
• IT & Development Teams
• Finance Teams

Knowledge and Technical Competencies :

• Analytical Skills
• Communication Skills
• Creativity and Innovation
• Technology/ Web Savvy
• Interpersonal Skills

Education/Experience :

• Degree in fields like Marketing, Business Administration, eCommerce, or related fields is common.
• Additional certifications in digital marketing, e-commerce platforms, or analytics can be beneficial.
• Minimum of 5-8 years of experience digital marketing, ecommerce platform.
• Analytical and Problem Solving Abilities to develop effective solutions to challenges

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge\'s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled

Bunge