Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer SuccessJob DetailsAbout SalesforceWe\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.alesforce, the Customer Success Platform and world\'s #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World\xe2\x80\x99s Most Innovative Company according to Forbes, and one of Fortune\xe2\x80\x99s 100 Best Companies to Work six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who flourish with delivering success for our customers while also finding time to give back through our 1/1/1 model, which demonstrates 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!We are looking for a driven and customer-focused Director to lead a team of Technical Account Managers (TAM) who engage with our top tier customers, within our Signature Success business. The Signature Success team focuses on delivering a white glove, proactive experience to our customers who pay a premium for an enhanced level of focus and attention. The TAM Leader is ultimately responsible for ensuring the success of our Signature Success customers by leading, motivating, and developing a team of Technical Account Managers. This individual will be responsible for a portfolio of customers and ensure they are optimizing their use of our technology and achieving high value from their investment in Salesforce. The manager will be held accountable for adoption and retention metrics, as well as focus on driving prescriptive customer success motions across the TAM organization. You also play a key role in Product and Technical Red Account management and resolution. Provide proactive Communications in the event of a service degradation or disruption. Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction. Provide timely account or issue executive-level summary status reports both internally and to the customer. Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions.The successful candidate will have a track record in leading through change, driving operational excellence, and developing a team of customer-facing professionals. This individual will be independent, self-motivated, proactive, results-oriented and able to define and deliver a high level of customer satisfaction through the delivery of world-class TAM service offering.The following is a list of characteristics that make a great leader at Salesforce. We expect our next Technical Account Management Leader to exhibit each of these characteristics:Get it Done - Drives processes that scale. Challenges the organization to think with a beginner\xe2\x80\x99s mind and act efficiently to achieve the desired outcome. Calm, organized, positive, and can-do attitude. Results-driven, tenacious, drive to succeed in a fast-paced environment.
Courageous Communicator - Superb interpersonal skills including a demonstrated ability to communicate, present, and influence credibly and effectively at all levels in an organization including executive and C-level. Tailors message and style to the audience, uses storytelling to deliver effective presentations and messages.
Motivate and Champion - Invests in and tries new things in the talent and career development of our people. Holds self and team accountable to expectations.
Salesforce Smart - Explains the vision and \xe2\x80\x9cthe why\xe2\x80\x9d behind changes. Keeps teams focused and moving forward, even in an absence of concrete information, by rallying them around a vision.
Win as a Team - Puts the collective good of the company first. Brings teams together to tackle shared goals. Seeks and embraces different points of view and experiences to unlock the collective potential of people across Salesforce.Minimum Qualifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Depending on level, a minimum of 6 years people management experience
• Minimum of 12 years work experience in one or more of the following: Customer Success Leadership, SaaS platform use or project leadership, Technology Consulting Manager, Technical Delivery Management
• Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including executive and C-levels
• Experience leading efforts of multi-functional teams to facilitate resolution or disposition of customer needs or projects.
• Ability to diffuse challenging situations with a calm and credible presence
• Experience hiring and developing a team of diverse talent
• Experience and ability to lead through change
• Experience using technology and data to run your business

Preferred Qualifications

• This role is based on Hyderabad location only
• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
• Experience working with Enterprise-level customers
• Experience building a team of high performing technical members
• Familiarity with support practices such as case, knowledge base, defect, and escalation management

AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .\xef\xbb\xbfSalesforce welcomes all.

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