Job Description

We are looking for a seasoned E nablement lead for our customer success team with a proven track record of successfully enabling customer success, onboarding, and tech enablement functions. This key hire should be an expert in enabling team members in order to make them self-sufficient in educating customers as well as being up to speed on product knowledge. No. of positions: 1 What will you be doing Evolve existing enablement strategy basis experience. Create training modules/SOPs for the CS function working with product managers. Become the single SPOC for CS enablement within the team to reduce the number of queries that product and tech leaders get on a daily basis. Streamline CS new joiner product onboarding so that the first 15 days are efficient and well planned Own customer education- communicating product releases from a customer lens Who will you work with Sam, Palash, Krithi, and of course the rest of the jovial inFeedo team What skills do you need Understanding of SaaS products, customers, markets At least 5 years of total experience with at least 2 years handling a CS enablement position previously in a SaaS setup Product Education/Training both Internally/Customers Process Compliance Data Insights/Reporting Strong analytical skills and understand of basic software / technical terms. Infectious energy and confidence to set the right example of customer-first approach Proven record of leading projects cross-functionally with many stakeholders, being proactive & being able to solve problems effectively. Excellent verbal and written communication skills. Brownie Points HRTech Experience Alignment to our core values What happens after you apply Step 1: Within 15-20 days of your application - which is wholesome, original & expressive - our People Team will reach out to you for a quick chat. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role. Step 3: If all goes well, we\'ll welcome you to our office for your future manager to deep dive into the role with you and for you to show off your skills through a small task. Step 4: After a quick interaction with the People Team, if our vibes match, a t te--t te with the founding team follows. If we mutually enjoy the 4 steps, we high-five and jot down the next steps for you to come join us. :) At any step, if things don\'t work out, we proactively send an email. You are welcome to ask for feedback and reapply in the future. Note: We\'re scaling extremely fast and we\'d like to apologize in advance in case there is a delay or miss in this process. It is unintentional. Our expectations before you click \'Apply Now\' Read about inFeedo and Amber At any step, if things don\'t work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :) We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or education. [Passion Skills Education]

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