Company DescriptionAbout Global Client Support Team - Senior ManagerNielsenIQ's Global Client Support team is above market team for managing global clients that operate across countries. This team partners with clients to create and sustain strong foundation and trust in NielsenIQ data that will secure and enable growth for our business - at the client and for the client. The Customer Care team will own the contractual commitments for compliance and quality of our global customers
related to NielsenIQ products and services.Given this critical need, we are looking for an energetic and dynamic client centric leader for Asia-Pacific region to join our fast-paced, international team. The ideal candidate will lead a set of clients across markets to ensure driving global consistency in servicing and governance, building knowledge and confidence in NielsenIQ data to and provide holistic service utilization across NielsenIQ network of services based on a deep understanding of client business and expertise across NielsenIQ solutions.About the Global Client Support roleThis position is responsible for maintaining and enhancing customer relationships across Asia-Pacific with an aim to resolve questions around product quality and delivery to increase client satisfaction. This role will lead the client engagement to ensure prompt resolution of escalated queries and act as a bridge between client and NielsenIQ product development team by bringing in the voice of client to help in developing the long term product roadmap using the client knowledge and expertise across NielsenIQ solutions.Responsible for:
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