Senior Manager Customer Service
Year Mumbai, Maharashtra, India
Job Description
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- An opportunity to work for a leading MNC in the liner shipping space
- Fast-paced career growth and opportunities to explore other internal roles
About Our Client
Senior Manager - Customer Service, Logistics Distribution and Supply Chain, Mumbai Suburban:Our client is a leading liner shipping company in the Logistics Shipping and Supply Chain industry, having a fleet of 253 modern container ships and a total transport capacity of 1.8 million TEU.The company has around 14,300 employees and more than 400 offices in 137 countries.
A total of 126 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. It is one of the leading operators in the Transatlantic, Middle East, Latin America and Intra-America trades.
Senior Manager - Customer Service, Logistics Distribution and Supply Chain, Mumbai Suburban:
- Create a "Customer Service Culture" delivering quality service and improved customer satisfaction
- Drive performance within the team by exceeding Quality promises and KPI deliverables
- Review customer survey results and implement measures to improve customer satisfaction
- Identify and communicate areas of concern / proposals to enhance the current business processes
- Coach and develop a team of motivated individuals through regular performance reviews and 121
- Promote the application of company standards and ensure the documentation of local manuals and
- Ensure QEM principles are followed and promoted within department
- Identify training needs and ensure all team and functional training requirements are recorded and
- Participate and support the global/regional projects related to Customer Service
- Assist in the rollout and drive the usage of new and existing product offerings by the company
- Participate in cross-functional Area meetings, discussing solutions for daily problems involving
The Successful Applicant
- University degree or equivalent
- 10+ years industry and management experience in transportation industry
- Overall expert knowledge of the Import and Export Processes and understanding of the Shipping
- Excellent communication skills
- Working knowledge of MS Office
What\'s on Offer
To be a part of a Result Driven and Customer and service oriented organizationFast-paced career growth and opportunities to explore other internal roles
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Job Detail
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Job IdJD3029802
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear