Job Description

The primary responsibility of this role is to lead the Quality & Customer Satisfaction of Schneider Electric worldwide Single-phase Uninterrupted Power Supply (UPS) products.Mission: Offer Quality Leader

• Collect and analyze all data relative to the range quality on a worldwide scope, with a specific focus on customer experience.
• Define the Offer Quality Performance targets and manage the execution of the improvement plan in coordination with Plants and Partners.
• Review Offer performance and manage the performance gaps (surveillance plan, etc..).
• Guarantee Customer Satisfaction, quality and efficiency of Offer evolution actions, challenging on the quality of deliverables.
• Define the quality priorities and contribute to range strategy by a strong presence in Board-of-Change.
• Create and oversee implementation of Offer Quality Assurance Plans.

Other requirements:

• Strong interpersonal skills, Team player & passion for Customers and Quality.
• Able to work effectively in a multicultural environment & with cross-functional teams.
• Demonstrate good Analytical and problem-solving skills.
• Influencing & Convincing skills, across different levels of the organization
• Experience in Change management & implementation methodology
• Excellent Communication skills (Written / Verbal)
• Self-driven candidate

QualificationsB.E or B-Tech / M.E or M-Tech (Electrical & Electronics Engineering / Industrial Engineering) with Overall 8 to 10 years of relevant Quality experience in Electrical / Electronics industry.

Schneider Electric