Job Description

• Retaining and growing the existing base of business as per the targets set by the Organization for the month/ quarter/ year.
• Achieving new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for DP World & the Customer.
• Identifying new business opportunities, Up Selling / Cross Selling.
• Initiate & lead the design and development of tailored solutions that supports unique customer requirements.
• Starting and monitoring new Projects
• Driving Performance and Service Levels.
• Building & maintaining an appropriate network of key contacts within each Customer's business who can facilitate decision making & actions needed to achieve the required results.
• Full engagement in monthly and weekly reviews.
• Handling customer escalations and timely resolutions.
• Driving the backend activities (as allocated)
• Engagement in Reconciliation / Payments / DSO.
• Working towards minimizing the debits.
• Billing and payment collection.
• Act as a key point of contact for all the customers in the cluster.
• Responsible for the team's performance in terms of service and revenue growth.
• Uses diverse methods/tools to keep abreast of changes & emerging trends within the customer, competitor & macro business environments and identify potential opportunities or risks for DP World.
• appropriate, translates these into specific information/actions for the customer or recommendations for management review.
• Provides timely and accurate standard reports to management including summarizing sales activities, competitor information, business opportunities or threats etc.
• Managing and delivering the expecting EBIDTA/ P & L.