Job Description

Contract type: Full Time - PermanentLocation: Noida, IndiaJOB OVERVIEWThe Senior Manager of Continuous Improvement Risk Management plays a pivotal role in ensuring the optimization of risk management processes within the organization. This position is responsible for leading and implementing continuous improvement initiatives to enhance risk identification, assessment, and mitigation strategies across all business functions. The ideal candidate will possess a strong background in risk management methodologies, process improvement techniques, and change management principles.ABOUT THE ROLE

• Collaboration: Foster strong relationships with Admissions Operations teams in Noida, UK & US Admissions team & regional Partner relations teams, to ensure alignment and collaboration on business improvement initiatives.
• CIRM Projects: Oversee a portfolio of admission excellence projects in line with business objectives by leveraging Lean Six Sigma and other process improvement methodologies/techniques to streamline processes and enhance operational performance.
• People Management: Lead quality & transformation team members to drive initiatives for Admission Excellence and be the knowledge provider of industry trends, best practices, and emerging technologies in digital transformation, Six Sigma, and CRM. Create a framework for developing and monitoring the KPIs.
• Mentorship and Coaching: Mentor and coach green belt projects, providing guidance on project management methodologies, data analysis techniques, and stakeholder engagement. Empower team members to take ownership of their projects and drive meaningful impact.

ABOUT YOU

• Fluency in English.
• High proficiency in Excel and PowerPoint.
• Certified Black Belt/ Green Belt, CRM knowledge (preferably salesforce)
• Minimum 7+ years of experience in driving operation excellence projects in a fast-paced environment
• Must have experience in Quality processes, tools and process improvement.
• Knowledge of education industry is a plus.
• Postgraduate/ Graduated/ equivalent in any stream.

ABOUT USStudy Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.ORGANISATIONAL COMPLIANCEStudy Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our .

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