Job Description

Overview:
Overview



This is for TLM Global Network Delivery role to Modernize and Secure IT Infrastructure to support PepsiCo's growth at scale. This role is responsible for ensuring the effective delivery of Global Network Services. Both in the cloud and on-premises, delivering with PepsiCo's strategic partners and suppliers, coordination, and prioritization of demand with the IT business relationship managers and other stakeholders within the CIO teams with the goal of modernizing and refreshing IT Infrastructure CIs globally in partnership with Engineering, Security and Operational teams.

PepsiCo has a multivendor hybrid outsourced model for its Infrastructure IT operations. The PepsiCo IT Operations team works with various businesses, in-house IT teams, IT partners, and OEMs to maintain high-quality services around the clock. Within IT, the IT Service Management team leads the maturation and governance of key IT support processes and provides performance insights to drive continuous service improvements. Our processes, services, and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT services and products across the globe for PepsiCo.

As the ITIL Process Owner in our IT Service Operations team, you will review current processes and implement process improvements to enhance service levels to our customers. You will partner closely with Sectors and Service Delivery Managers to ensure standardization across teams, providing coaching to enable seamless operations and continued evolution around delivery quality. As a result of rapid growth, the global nature of the business, and the history of multiple outsourcing arrangements, PepsiCo's landscape needs to be more cohesive, with numerous duplications in data and tools and low process adherence. One of the critical expectations of this role is to be streamlined and drive large-scale change forward. This role will need to quickly understand the current landscape and develop the road map to achieve the desired future state.
Responsibilities: Role & Responsibilities • Work closely with Senior stakeholders across the organization as a thought leader on TLM processes to ensure timely refresh across the environment.
• Accountable for end-to-end infrastructure project delivery across multiple strategic programs as well as in support od Global Infrastructure Transformation programs.
• Deliver Technical solutions based on engineering standards and customer requirements; review and approve technical solutions proposed by suppliers.
• End-to-end delivery of IT Infrastructure projects, including demand shaping. Estimates, value realization tracking, setting up project teams, project governance structure, technical reviews, and reporting & metrics tracking.
• Manage work-in-take for projects and business as usual demand
• Track project KPIs and overall health of the projects, Identify and drive service improvements plans
• Ensure handoff to IT operations team for seamless transition from project completion to ongoing sustain.
• Mange budget and create business value


Qualifications: Mandatory Tech Skills • 10+ of work experience in IT Infrastructure
• Bachelor's degree required (Computer science, Computer engineering or Information systems)
• Project Management Certification (e.g., PMP, PRINCE2).
• Relevant Network Certification (eg. CCNA, CCNP)

Mandatory Non Tech Skills • Experience working in a global organization and stakeholders.
• Understanding of IT project budget management, planning and forecasting
• Strong communication and presentation skills
• Willing to learn new skills and grow in an organization.
• This role demands executive presence and financial acumen.

Preferred Skills • Sound knowledge of IT Operations, including infrastructure and application systems.
• Well-organized, with the ability to plan ahead for short- to medium-term objectives, and able to identify, organize, and facilitate work.
• Strong communication and influencing skills, with the ability to interact fluently with subordinates, peers, and senior management.