Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward \xe2\x80\x93 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleComputer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.As a Computer Operator you will be on the technical frontline \xe2\x80\x93 performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.If you have a passion for technology and a desire to continually improve your skills \xe2\x80\x93 this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.Your Future at Kyndryl
As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you \xe2\x80\x93 and we\xe2\x80\x99re invested in paving the way.Who You AreYou\xe2\x80\x99re good at what you do and possess the required experience to prove it. However, equally as important \xe2\x80\x93 you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused \xe2\x80\x93 someone who prioritizes customer success in their work. And finally, you\xe2\x80\x99re open and border less \xe2\x80\x93 naturally inclusive in how you work with others.Required Technical and Professional Expertise

• Minimum 4 to 6 years of experience in Mainframe Operations
• Manage production operating system resource availability
• Monitor production operating system, and devices
• Perform root cause analysis, resolution and / or escalation for production systems (this does not include business applications)
• Execute recovery procedures for production operating systems and devices
• Perform automated startup and shutdown of the production operating system
• Execute production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts
• Should have and Control M Tool knowledge
• Monitor scheduled batch jobs

• Resolve batch scheduling conflicts (non-application) (root cause analysis and change management)

Preferred Technical and Professional Experience

• Check each system for outstanding messages and or batch abends on a regular basis.
• Scan batch output to find actual cause of failure.
• Able Identify task or issues that can be improved and send ticket to correct team.
• Able to determine quickly the severity of a problem and make appropriate escalations.
• Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision.
• Strong analytical and problem-solving skills with high attention to detail

Being YouDiversity is a whole lot more than what we look like or where we come from, it\xe2\x80\x99s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we\xe2\x80\x99re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you \xe2\x80\x93 and everyone next to you \xe2\x80\x93 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That\xe2\x80\x99s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter \xe2\x80\x93 wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked \xe2\x80\x98How Did You Hear About Us\xe2\x80\x99 during the application process, select \xe2\x80\x98Employee Referral\xe2\x80\x99 and enter your contact\'s Kyndryl email address.

Kyndryl