Job Description

At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.
Come join us in delivering better outcomes for our clients around the world!
What is the Senior TA Service Representative - GSS Asia/EMEA Cust Svcs AMC group responsible for?• This job requires and individual to handle phone calls, take care of walk-ins, receive and report commercial transactions, do first level NIGO checks for all Commercial and Non-Commercial transactions, and perform all other support and regulatory functions that are required at an AMC#MID_SENIOR_LEVEL


What are the ongoing responsibilities of a Senior TA Service Representative?• Initial processing of investor applications at the branch, liaising with the back office and generating reports at the branch
• Generating account statements and cross checking the same. Handling calls pertaining to clarifications of processed transactions.
• Dispatching redemption, compensation payments or rejection letters and other correspondence to investors and commission payments to distributors within the prescribed timelines.
• Tallying of the time stamping logbook. Attending department meetings. Project work, personal development and performance review


What ideal qualifications, skills & experience would help someone to be successful?• Experience - Minimum 4 years
• Graduate, preferably in the commerce/ accounting / finance background, proficient in English and numerate.
• PC knowledge including use of Microsoft Office products, to include Excel and Word skills
• Administrative and time management skills
• Ability to interact with team members
• Strong attention to detail and quality
• Model good work habits and appropriate use of procedures and controls

•Preferred: Previous branch / transactions processing experience
• Knowledge of Indian mutual funds and regulations involved therein

•Licenses And Certifications: AMFI CERTIFIED
• NISM

•Knowledge, Skills, And Abilities: Regulatory and Product Knowledge

•Problem Solving and Decision Making: Required


NOTE - The above statements are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by all incumbents. Incumbents may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to add to or change the duties of the position at any time.
Job Level - Individual Contributor
Work Shift Timing - 9:00 AM - 6:00 PM IST
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
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By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.•Highlights of our benefits include: Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• An educational assistance program to financially help employees seeking continuing education
• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee's dependents (spouses, children and dependent parents)
• Life insurance for protection of employees' families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Employee Stock Investment Plan (ESIP)
• 12 weeks Paternity leave


Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.



Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.