Job Description

About this role: Wells Fargo is seeking a Senior Lead Analytics Consultant within Customer Excellence Data and Analytics (CEDA). Our organization, Customer Excellence Data and Analytics (CEDA), sits within Enterprise Complaints and Remediations (ECR) and focuses on being Wells Fargo\'s leading data and analytics organization in solving business problems, finding actionable insights, proactively mitigating risk, and enabling operational excellence. CEDA supports the Wells Fargo enterprise with business enablement and analytics that solve problems, drive efficiency and sustain a strong risk and control environment. We use our expansive knowledge of data to operationalize analytic solutions. Within CEDA, this role will be a part of Controls, Governance and Operational Reporting. The scope of the role includes research, compile, and report- work unit and individual volume, productivity, quality, and other statistics. Provide reporting using database queries spreadsheets. Perform routine administrative, system related, and customer support tasks. Coordinate, monitor, and generate daily production of reports used in analytics. Receive direction from manager and escalate questions and issues to more experienced individuals. Interact with team, peers, manager on policies and procedures. In this role, you will: As part of a team focused on the preserving the customer experience across the organization, this role will be responsible for: Demonstrate experience in Analytics and Reporting, Financial Modeling, Statistics, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Perform and test highly complex data analytics for customer remediations. Provide end-to-end ownership of analytics projects including requirements development, code development, testing, peer review, and data driven guidance/recommendations for remediation strategies. Design analysis projects flow and documentation that is structured for consistency, easy to understand, and to be offered to multiple levels of reviewers, partners, and regulatory agents demonstrating research and analysis completed. Investigate and ensure data integrity from multiple sources. Ensure data recommended and used is the best \'source of truth\'. Employ creative and innovative thinking in establishing solutions to operational and data problems or inefficiencies. Identify appropriate design and technology strategies to address problems and create new capabilities, using existing technology solutions where possible. Design and implement efficient and repeatable solutions that fit within a defined and well-governed framework. Participate in determining performance metrics for the solution. Apply knowledge of business, customers, and products to synthesize data to \'form a story\' and align information to contrast/compare to industry perspective. Data involved is typically very large, structured or unstructured, and from multiple sources. Provide end to end project ownership, including partnering with peers and partners to create requirements, establishing a consensus-aligned design strategy, developing and documenting technical requirements, building the solution, and participating in testing, including but not limited to peer reviews, security peer reviews, internal testing, and user acceptance testing. Must have a strong attention to detail and be able to meet high quality standards consistently. Willing to assist on high priority work outside of regular business hours or weekend as needed. Required Qualifications, International: Around 10+ years in analytics role Bachelors, M.A./M.Sc. College Degree or Higher in applied mathematics, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis. Advanced SQL/SAS skill set. Strong in data mining and data analysis. Strong and advanced experience in Tableau visualization. Proficient with creation of interactive dashboards using Tableau Desktop and server. Good knowledge in Tableau prep. Proficient in data preparation which needs exploration, cleaning, and shaping data in real-time before analysis. Draw insights on analyzed data and present the same in PowerPoint, Tableau or any other equivalent reporting tool in a visually appealing manner. Advanced experience with operational metric reporting. Ability to be proactive, innovative and creative in meeting customer and enterprise needs. Advanced experience with contact center operations data including telephony and digital channels. Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills. Strong attention to detail and accuracy skills. Ability to influence and collaborate at all internal organizational levels. Proven experience with conducting risk and process assessments. Ability to translate and present complex data in a manner that educates, enhances understanding, and influence decisions. Ability to be flexible and adjust plans quickly to meet changing business needs. Ability to track and monitor project progress, identify project and process gaps, recommend controls and communicate progress to business leaders. Excellent interpersonal skills, including those related to conflict resolution. Strong Analytical background. Experience partnering with Senior Leaders and Executives. Ability to quickly learn business operations and processes. Strong experience with data integration, database structures and data warehouses. Persuasive written and verbal communication skills. Desired Qualifications: Extensive knowledge and understanding of research and analysis. Strong analytical skills with high attention to detail and accuracy. Excellent verbal, written, and interpersonal communication skills. 8+ years of Tableau or any other equivalent reporting tool experience. 8+ year of SAS server and SQL experience. Good to have ThoughtSpot/PowerBI/maybe Alteryx. Good to know VBA, UNIX. Knowledge about Home Lending or Auto Lending is a plus. Knowledge of PVSI, Non-Lending, Student Loans, Small Business and Personal Lines and Loans is a plus. Strong communication skills and ability to articulate complex material to a diverse audience. Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions. Ability to form a story through data analysis. Ability to effectively assess stakeholder, partner, or client needs while consulting, building solutions, and developing processes. Ability to translate business needs into complex analysis designs and recommendations. Uses analysis to identify and define business requirements, while supporting the validity of the final product. Experience coordinating multiple tasks within aggressive time frames. Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment. Ability to articulate basic project methodology concepts for managing scope, cost, and schedule. Ability to take initiative, identify opportunities and implement change. Ability to interact with integrity and a high level of professionalism with all levels of team members and management. Ability to lead during times of ambiguity and change. Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our to learn more.

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