Job Description

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world\'s top 100 brands including Coca-Cola, Ford, Rolex, Nestl\xc3\xa9, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today\'s content experience. :As a senior JAMF Administrator, you will be responsible for all aspects of macOS IT system administration across Hogarth\'s client specific JAMF environment. This role will take end to end ownership of the JAMF/macOS environment inclusive of engineering global end to end solutions to secure, deploy, and manage new and previously enrolled devices across multiple geographic regions. The engineer will write and take full ownership of the underlying code that is utilized for consistent and secure execution of common tasks, and macOS platform engineering.The role will be required to work on a flexible rota, being available from 8am to 8pm weekdays, including telephone support and regular onsite support at weekends and for other out of hours production work, including any On Call / Rota system that is required.

• Background showcasing innovative thought and out of the box thinking in systems administration
• Ability to manage complex technical challenges across multiple organizations and stakeholders
• Must have strong Mac, Apple and JAMF technical architecture experience, providing customer service focused MacOS and JAMF solution design
• The successful applicant will be a macOS and JAMF Subject Matter Expert/Architect
• Must have MacOS solution design experience and Zero Touch deployment using JAMF Pro
• Develop the underlying code that will be the foundation of the JAMF Infrastructure
• Architect, Engineer, and Implement fully redundant highly available enterprise grade solutions across multiple geographic regions
• Manage and update a large software estate utilising VPP, Configuration Profiles, packaging, and scripts for bespoke solutions for deployment via JAMF AWS CDN.
• Developing effective MDM policies, provisioning profiles, and configuration profiles for macOS and iOS devices
• Developing and maintaining efficient methods for ongoing automated collection of accurate MDM device inventory data and smart groups
• Work closely with Service Desk staff to build solutions to endpoint requirements in addition to developing and optimizing the enterprise Self Service portal
• Help guide, troubleshoot, and maintain Apple Device Enrolment Program (DEP/ADE) enrolment
• Design and maintain complex build workflows for seamless device deployment
• Create processes for the purpose of efficient asset management and control
• Carry out technical project work under direction of senior systems team staff.
• Document new internal IT process and procedures and maintain existing documentation
• Monitor and administer critical systems to ensure correct function
• Contribute to regular technical departmental planning meetings.
• Liaise with third party suppliers and vendors as required.

Operations/BAU:

• Perform routine audits of systems and software
• Manage and resolve IT and Systems technical media production issues as they arise.

Continuous Improvement/Operational Excellence:

• Ensure all systems are integrated into the global management, monitoring and performance testing systems
• Performance reporting
• Perform on-going performance tuning, hardware upgrades and resource optimisation as required
• Analyse problematic systems and identify causes and rectify issues (L2/L3 escalations).
• Implement security standards and best practices.
• Ensure regular software and hardware maintenance is performed with minimum downtime.
• Repair and recover hardware and software failures
• Deploy and configure new hardware and software services as required, both on prem and in cloud.

Innovation and Strategic Planning:

• Research and recommend innovations and automations for system engineering and administration tasks

Reporting lines and key stakeholdersThis role reports to the You will work closely with the Production Engineering Team and WPPIT. In addition, you will support all print, digital and moving image production teams.Essential Requirements:

• Minimum 10 years\' experience supporting MACs and working with JAMF in an enterprise environment
• 5 years JAMF Pro experience
• 2+ years O365 Intune experience with emphasis on compliance for Mac
• JAMF Certified Expert Certification or equivalent
• Excellent communication skills, able to clearly communicate steps to resolve end user\'s issues
• Strong macOS in an Active Directory Environment
• Ubuntu or Centos admin experience.
• Familiarity with scripting language such as Bash, Python
• Good analytical and problem-solving skills.
• Strong interpersonal and communication skills.
• Ability to work in a team environment.
• Ability to learn quickly.
• Strong customer service skills.
• Ability and desire to take ownership, seeing tasks and projects through to satisfaction and completion.
• This role will require occasional evening and weekend work, sometimes at short notice.

Desirable Technical Skills and Knowledge:

• Apple Certifications (for example ACSP, ACTC, ACSA, ACS, ACMA)
• Experience with Adobe Creative Cloud
• Experience imaging Apple Mac devices (JAMF, or other Apple imaging tools and processes)
• Proven ability to document issue resolution for service desk knowledge base
• ITIL exposure
• Previous experience with OKTA
• Experience working with JAMF Connect
• Experience using both Jira and Confluence

#LI-HR1Diversity & InclusionHogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.Please contact if you need the job advert or form in another format.DataWe rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it\'s a good idea to read through our Privacy . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Hogarth Worldwide