Job Description

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.



We are looking for a passionate Senior IT Specialist to support all aspects of our IT operations and infrastructure. This role will look to resolve day-to-day IT requests and support onboarding and offboarding initiatives. You will be joining the team of talented Information Technology Professionals on a mission to support and enable every team at Loopio through the use of technology best practices, automation and modern day technology products.

Our IT environment and technology stack is continuously evolving at Loopio and If you are looking for opportunities to collaborate with team members, improve your mastery, and enjoy working in a fast paced collaborative environment, you should definitely apply! •This role requires close collaboration with teams across Canada, the UK, and India. To accommodate the time zone differences, you will be expected to work from 12 - 8 pm IST. •


### What You'll Be Doing

• Act as the main point of contact for all IT related questions
• Lead onboarding initiatives for new hires and employee off-boardings
• Working with all departments to find the best solution for day-to-day IT requirements
• Work with the IT team to resolve Helpdesk tickets
• Contribute to building the IT infrastructure and IT Documentation Database
• Keep an up-to-date IT Asset list
• Project based work including hardware and software implementation

### What You'll Bring to the Team

• 5+ years experience in a help desk or IT-related role
• 3+ years experience with Apple Devices & MacOS administration
• 3+ years experience with a CRM or IT Ticketing System
• Experience with SaaS Software Administration
• Experience with Endpoint Protection Administration
• Experience with Mobile Device Management Software

Bonus Qualifications • Single-Sign-On (SSO) SAML Administration
• Experience with OneLogin or Okta
• Experience with VPN technologies
• Understanding of networking concepts
• Work experience in a SaaS Software Company

### Where You'll Work

• Loopio is based in Canada with hub regions around the world. Right now, our employees (or Loopers, as we call ourselves!) live and work in Ahmedabad, Pune, Mumbai, Bengaluru, Toronto, Vancouver, and London (UK).
• Loopio is a remote-first workplace because we recognize the advantages of working flexibly. Our India hub employees live and work remotely within Gujarat, Maharashtra, and Bengaluru and work 12am - 8:00pm IST unless otherwise stated.
• You'll collaborate with your teams virtually across India, UK and North America (we're just a Zoom call and Slack message away!) and have established core sync hours and focus time during the workday to enable us to work smarter together. Additionally, we encourage asynchronous collaboration to effectively work as a global #OneTeam!

### Why You'll Love Working at Loopio

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s
• You have tons of autonomy and responsibility: this role provides an opportunity to try new things and push creative boundaries
• You'll learn more than you thought was possible; our team is obsessed with personal and professional growth (every Looper receives a professional mastery allowance each year)
• You'll be set up to work remotely with a MacBook laptop, a monthly phone and internet allowance, and a work-from-home budget to help get your home office all set up!
• Join us in regular company socials, AMA (Ask-Me-Anything), and quarterly kick-off to celebrate the big wins and milestones as #oneteam!
• You'll be joining a culture that has thoughtfully built out opportunities for connections in a remote first environment.
• We have Employee Resource Groups, House Teams (curious? ask us about it!), virtual yoga, cooking classes and many more moments for us to have fun and learn together!
• You'll be a part of an award-winning workplace and one of Canada's fastest growing companies with ample opportunity to make a big impact here!



We recognize that all too often, potential candidates don't apply for a position simply because they don't hit every single criteria included in the job description--particularly members of underrepresented groups.

Whether or not your experience checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you're self taught in a new role, or you have skills/experience you'd like to highlight, we want to hear more about what you could bring to the table.

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.