Job Description

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.SAP Enterprise Cloud Services is building the bridge for SAP on premise customers towards SAP cloud.SAP Enterprise Cloud Services Delivery is the operations organization, which offers and provides real-time cloud platform, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk.We are looking for a Problem Manager (f/m/d) to join the SAP Enterprise Cloud Services - Projects and Services team to support Central Problem Management RCA team.What you'll do

• Review Root Cause Analysis (RCAs) to ensure quality targets are being met.
• Ensure the use of recognized RCA methodologies to ensure logical investigation.
• Identify underlying causes from the RCAs and create and maintain Knowledge Error Database for future reference and to recurrence.
• Identify areas for improvement in the RCA process.
• Collaborate with cross-functional teams for quality review of RCAs and drive RCA and KEDB improvements.
• Track and report on RCA and KEDB metrics to identify trends and drive continuous improvements

What you'll bring

• Bachelor's degree in Business Administration, Engineering or Computer or Natural Science required from an accredited university.
• 8+ years of professional experience in a similar function with focus on processes and IT operations
• Strong understanding of ITIL Problem Management process
• Proven experience in Problem manager or a similar process related role
• Very high proficiency in communication and documentation abilities.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Analytical thinking, attention to detail, and excellent facilitation and collaboration skills.
• Results-oriented, with a proactive approach to problem-solving and a focus on achieving measurable improvements.

Meet your teamSAP ECS Delivery is the operational organization of SAP Enterprise Cloud Services (ECS) which offers and provides real-time cloud platform, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. Our team is part of the ECS Cross Delivery Unit, which is a sub-unit of the ECS Delivery. The ECS Cross Delivery Unit is taking care of all cross topics which are necessary to smoothly run the business, like Cross Projects, Process Management, Reporting, Security, Monitoring and Data Quality Management. In the Project and Services team, we are focusing on optimization and automation of processes used by the whole ECS Delivery organization. In our team you will be part of an expert group located in Bangalore.#SAPECSCareersxe2x80x8bBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 417229 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 417229Posted Date: Feb 22, 2025Work Area: Information TechnologyCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Bangalore, KA, IN, 560066Job alert

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