City/CitiesJaipurCountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date19-Feb-2025Job ID6306Description and RequirementsJob ResponsibilitiesEssential Functionsxc2xb7 Point of contact for delinquent customers. Track and follow-up with customer until case is paid to current or terminated and referred to collections. Ensures Regional Market objective of World Class Customer Service is met. Ensure that the assigned targets are met in accordance with SLA, compliance standards and internal standards.xc2xb7 Prioritize daily workload to ensure a specified turnaround time (TAT) objective is maintained. Research and resolve billing inquiries and discrepancies for delinquent accounts with policy owner (employer), agents/brokers, and group sales offices. Ensure adherence to established attendance schedules.xc2xb7 Continually monitor Delinquency Reports and notify group sales offices, policy owner and broker of past due account status to conserve business.xc2xb7 Continually monitor lockbox report to resolve unallocated premium.xc2xb7 Coordinate with legal on bankruptcy cases as appropriate.xc2xb7 Review/Audit new case census data for accuracy of first bill.xc2xb7 AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.xc2xb7 Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.xc2xb7 Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.xc2xb7 Subject Matter Expert for the purpose of work thread related issues and escalated transactions.xc2xb7 QCA for the purpose of feedback and audit.xc2xb7 Trainers for the purpose of Pre-process and Process training.Any other essential function that may occur from time to time as directed by the Supervisor.About MetLifeRecognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplacesxe2x84xa2 for 2024, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's . Join us!
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