Job Description

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date30-Jul-2024Job ID3728Description and RequirementsSr. Associate - Sales Comp Admin _ HoldingsPosition Title:Sr. Associate, OperationsReports to (Responsibility Level):TL / AM / UMSupervises:NoneLocation:JaipurGlobal Grade:GG 08Complexity:7/T4C3PID/s Load Mapping:TBDPosition Summary

• Initiating Broker Add/Change/Remove request submitted by the policy holder and resolving the related queries/escalations for assigned brokers varying complexity.
• Meets quality and customer service expectation levels set by the organization guidelines.

Job Responsibilities

• Review and validate the CPAM access management request.
• Consolidate and review the CPAM request report.
• Perform CPAM Audits
• Review of the request and form for acceptability
• Review the return statement & identify the potential reason for return.
• Partnering with different stakeholders and resolve broker service-related queries received from various departments/stakeholders through emails.
• Updating systems with servicing broker and send external confirmation communication email.
• Implement corrective actions, as needed, to ensure correct broker details.

Education, Technical Skills & Other Critical RequirementEducation

• Bachelor\'s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience(In Years)

• Professional with 2+ years of work experience in BPO/Insurance industry (policy admin/ comp admin) preferably under Insurance

Technical Skills

• Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
• Good analytical skills with an ability to research & take decision to resolve problems in processing.
• Good computer navigation skills
• Good knowledge of complete MS Office suite

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops

• Knowledge of Insurance principles in relation to the US Insurance industry
• Good communication skills, both written & Verbal

MetLife