Job Description

- JD - Beneficiary and Enrollment Position Title, Responsibility Level Sr. Associate Function Operations Reports to Assistant Manager/ Team Leader Permanent/ Temporary Permanent Span of Control None Location GOSC Jaipur Business Type Non Voice Business Complexity T4, C2 Basic Function Benefits and Enrollments requires associates to key in data in eligibility systems Essential Functions Review of the beneficiary form and enrollments form for acceptability, Updating systems with beneficiary and enrollment requests, changes, designations, and initial solicitation at implementation Confirmation note sent to Customer Research of previously submitted information when needed Primary Internal Interactions AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development. Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance. Quality Compliance Analyst (QCA) for the purpose of feedback and audit. Trainers for the purpose of pre-process and process training. Primary External Interactions MetLife Subject Matter Experts for the purpose of seeking missing information. MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions. Organizational Relationships Reports To : Assistant Manager/Team Leader Supervises : None Skills Technical Skills Computer navigation skills Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy) Working knowledge of MS Excel and MS Word. Exposure to multiple mainframe and web systems Excellent analytical skills with an ability to research and resolve complex problems Process Specific Skills Preferred to have experience of Insurance Beneficiary and Enrollment admin Knowledge of Insurance principles in relation to the US Insurance industry Knowledge about US Culture Soft skills (Desired) Strong organizational skills Demonstrate ability to work independently and in a team environment Self-disciplined and results oriented Ability to multi task Soft Skills (Minimum) English language skill - should be able to read, comprehend and write correctly Must be open to working in shifts Education Requirements Bachelor\'s degree (Any Stream) or diploma with a minimum of 15 years of education. Work Experience Requirements 1-2 years of work experience in BPO industry preferably under Insurance Annexures: MetLife Core Values: The employee should adhere to MetLife Core values: People Count - It\'s all about people MetLife\'s key resource. MetLife will succeed in the marketplace because we are winning from within. Integrity and Honesty - Conducting our business endeavors with truth, sincerity and fairness. Innovation - Continuously creating and introducing new and original ideas and ways of doing things. Financial Strength - Operating with an intense dedication to managing monetary resources for strong business results. Partnership - Functioning productively in teams towards a common purpose-realizing the collective power of diverse work groups. Personal Responsibility - \'Coming into your own\'-performing as a leader to be really effective and successful-by acting and making decisions independently to get results.

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