Job Description

Basic Function Review the forms submitted by Bene, Employer on death claims and process the claim as per the guidelines Essential Functions .Review of the beneficiary form and enrollments form for acceptability, .Updating systems with beneficiary and enrollment requests, changes, designations, and initial solicitation at implementation .Confirmation note sent to Customer .Research of previously submitted information when needed Primary Internal Interactions .AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development. .Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. .Quality Compliance Analyst (QCA) for the purpose of feedback and audit. .Trainers for the purpose of pre-process and process training. Primary External Interactions .MetLife Subject Matter Experts for the purpose of seeking missing information. .MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions. Organizational Relationships Reports To : Assistant Manager - Life Claims Supervises : None Skills Technical Skills .Computer navigation skills .Keyboarding and data entry speed (minimum 35 wpm with 90% accuracy) .Working knowledge of MS Excel and MS Word. Process Specific Skills .Knowledge of Insurance principles in relation to the US Insurance industry .Knowledge about US Culture Soft skills (Desired) .Strong organizational skills .Demonstrate ability to work independently and in a team environment .Self disciplined and results oriented .Ability to multi task Soft Skills (Minimum) .Strong understanding and comprehension of the English language .Good PC skills .Attention to detail .Team player .Positive attitude Education Requirements Bachelor\'s degree (Any Stream) or diploma with a minimum of 15 years of education. Work Experience Requirements work experience required in Data Entry.

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