Job Description

About Enterprise Global Services: Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo\'s business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our Department Overview: Wells Fargo views information security as enabling lines of business to mitigate information security risk in accordance with our risk appetite. Through a framework that addresses policy, process, operations, people, and technology, Information Security protects our infrastructure, company data, and customer assets while ensuring alignment with applicable regulations and laws. About the Role: Information Security organization has a new opportunity on the Enterprise Access Management team for an Information Security Analyst 3 to support the daily production for identity & access management services related to provisioning, de-provisioning, certifications and workflow management.This will include problem management, troubleshooting and identification of solutions. . Information Security Analyst with demonstrated knowledge and experience in identity and access management specific to application and platform onboarding processes and proven ability to identify, analyze potential issues, implement security controls in collaboration with appropriate parties to enhance the overall enterprise information security posture. The analyst should be able to work well with teams and also work independently. : Member of a technical team responsible for providing ID and resource management, problem resolution, enforcement of security policies/standards/risk controls, implementation of new solutions and technologies, as well as tier 3 support for systems and applications used by the lines of businesses using OIM Responsible for supporting solutions and processes used to mitigate risk and ensure the security of data Working collaboratively with other members within the Enterprise to continually increase the efficiency of processes and quality of service for our line of business partners Maintains a broad awareness of the state of information security across the enterprise and industry and influences change to information security policy, standards and procedures for systems/applications/tools Collaborates with multiple teams to support/implement solutions and to do problem troubleshooting Works in a 24/7 environment with team cross different locations/countries Essential Qualifications: L3 production support experience in OIM/TIM/Sailpoint. Fair knowledge of IAM features in a tool 4-6 years of information security applications and systems experience. 4+ years of access management experience in one or more of the following: provisioning, de-provisioning, certification, authorization or authentication using any identity management tools like OIM(preferable)/TIM/Sailpoint Bachelors or Master\'s degree in Technology /Engineering Knowledge of information security concepts. Deep working knowledge of at least one IAM tool/operating system Solid knowledge and understanding of information security practices and policies Good verbal, written, and interpersonal communication skills Good hands-on experience in Incident Management and production Support Must have worked in production environment attending MIM calls and addressing production issues Strong presentation skills Strong analytical skills and ability to solve complex technical problems Experience with issue and change management and with associated tracking tools (Remedy, Service Now, etc.) to meet defined SLAs Strong organizational, multi-tasking, and prioritizing skills Production environment experience using a ticketing and workflow system with proven high volume/high quality Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift Desired Qualifications: . Experience working in a large and complex environment .Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills . Knowledge and understanding of information security industry standards and government regulations .Ability to take an active role in the education, mentoring and training of less experienced team members . Knowledge and understanding of project management methodologies, processes, and tools .Ability to coordinate completion of multiple tasks and meet aggressive time frames .Ability to work effectively, as well as independently, in a team environment .Ability to work in a fast paced deadline driven environment .Ability to assess current processes/procedures and make recommendations for efficiency. . Experience with Technology Help Desk functions .Active certifications with any IAM product We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our to learn more.

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