Job Description

About this role:



Wells Fargo is seeking a Senior Human Resources Operations Representative



In this role, you will: • Support background verification operations, receive and review reference details, processing and taking necessary steps or actions related to the checks.
• Issue and follow up on reference requests for employment and education referencing.
• Research reference sources through internet and telephone to identify reference contacts.
• Prepare case files related to the checks for onward submission.
• Receive direction from supervisor and escalate non-routine questions.
• Perform complex business, operational and customer support tasks in support of initiatives within human resources
• Resolve escalated issues using technical knowledge and expertise to perform work, action requests, and achieve goals
• Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and customer support tools for human resources operations
• Perform complex business, operational and customer support tasks in support of initiatives within human resources
• Resolve escalated issues using technical knowledge and expertise to perform work, action requests, and achieve goals
• Interact with immediate team, functional area, and internal peers to provide guidance on human resources operations processes and deliverables
• Assist employees on human resources related issues providing complex policy interpretation
• Provide subject matter expertise and interpretation of procedures to less experience staff Required Qualifications:
+ Candidate must be a Bachelor's/Equivalent Degree holder from a recognized institution.
+ 4 years of experience in background verification /human resources operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, education.
+ Ability to work in shifts Desired Qualifications:
+ Risk & controls compliance: Can apply risk assessment and know how to adhere with compliance requirements
+ Has the ability to maintain data confidentiality and comply with information security
+ Strong attention to details

Posting End Date:


25 Jul 2024

•Job posting may come down early due to volume of applicants.




We Value Diversity



At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.



Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.



Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.



Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.



Applicants with Disabilities



To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .



Drug and Alcohol Policy



Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.



Wells Fargo Recruitment and Hiring Requirements:



a. Third-Party recordings are prohibited unless authorized by Wells Fargo.



b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.