Job Description

About Us

Smiths Group plc is a British, multinational, diversified engineering business headquartered in London, England.

It operates in over 50+ countries and employs 14,500+ staff. Smiths Group is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index.

At Smiths, we\'ve been pioneers of progress for 172 years. Driven by our never-ending passion for innovation, quality and excellence. Being responsible around our impacts. Creating new opportunities. Supporting our customers. And improving the world through smarter engineering.



Reporting to the HR People Operations Shared Service Lead, the Senior HR Administrator is responsible for providing timely guidance and query resolution to employees across all levels of the organization, and as related to the full range of HR policies, procedures, and services designed to support them from both a personal and organizational perspective.

Duties & Responsibilities

What you\'ll do -

• Serve as a primary point of contact for questions and issues regarding HR related policies and procedure (i.e. on boarding, benefits and engagement initiatives, staffing, training, separations, transfers, etc.). Answer inbound calls, emails, and provide support to identify, analyze and educate customers on additional informational resources available
• Responsible for the activities of HR support involving hiring, offer letters, onboarding, dismissals, vacations, leaves, transfers, and other HR processes.
• Maintain employee records in a human resources information system (HRIS) so that information is timely, accurate, and secure
• Respond to enquiries from managers and external agencies (i.e. government departments) about individual information, without compromising the organization\'s standards of privacy and confidentiality
• Achieve performance measures and adhere to established Service Level Agreements (SLA) like CSAT, Service Quality, Turnaround time etc
• Act as a subject matter expert (SME) in the relevant area of expertise to support the wider People Operations Team
• Ensure implementation and utilization of policies, procedures, and programs dealing with specific HR activities
• Participate and deploy global Smiths HR initiatives and projects to support the achievement of HR People Operations objectives as well as proactively supporting continuous improvement initiatives in HR areas
• Ensure accurate and up-to-date employee information within the People Operations team
• Design, generate, and distribute queries, reports, and statistical summaries related to HR metrics
• Assist in the coordination of organizational changes and provide both administration and face-to-face support
• Ownership of projects on an ad-hoc basis that may often require engagement with a variety of HR teams
• Support and guide HR Administer, HR Trainees etc
• Prepare and publish required decks, reports, scorecards etc
• Lead huddle and monthly business calls
• Other responsibilities as required (i.e. AIP/Merit, Audit, Payroll, Reward Support, etc

The Individual

What you\'ll definitely need -

• 5+ relevant working experience in Human Resources preferably in a Shared Services environment.
• Excellent interpersonal skills and high professional standards for customer service and work quality.
• Knowledge and experience in technologies, tools and applications, such as ADP products, HRIS systems, SAP.
• Thorough knowledge of concepts and practices within the HR function and compliance requirements.
• Excellent problem solving skills with high levels of verbal and numerical reasoning.
• Able to plan and deliver the designated work objectives of the role according to the respective project deadline requirements and SLA\'s.
• Ability to work effectively in situations that require sound decision making and may involve confidential or sensitive matters.
• Ability to effectively present information and respond to questions from employees, managers, clients, customers, and the general public.
• Manage day to day cases to ensure customer satisfaction.
• Required to comply with all applicable practices and documentation.
• Advanced knowledge of Microsoft Office.
• Bachelor\'s Degree in Human Resources Preferred, or recognized qualification/certification in Human Resources.
• Prior HR Shared Services experience preferred.
• Prior HRIS and customer service experience supporting multi-site or remote clients.
• Fluency in English preferred.
• Fluency in other relevant regional languages preferred.

To find out more about life at Smiths check out our LinkedIn page and follow our story

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career\'s website ( ) or LinkedIn.

Smiths Group