Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Senior-Executive Help Desk

Work Dynamics

What this job involves:

Centralising all logs and requests

What we\xe2\x80\x99re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you\xe2\x80\x99ll provide superior call logging services\xe2\x80\x94receiving and logging complaints containing complete details of the requests.

In line with this, you\xe2\x80\x99ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You\xe2\x80\x99ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.

• To Provide Help Desk Service and ensure each request is recorded properly and promptly, dispatch a work order request to the person responsible for its completion, take feedback from the employees, and generate reports.
• Provide management advice to the Helpdesk for escalated issues.
• Ensure immediate response to priority Calls.
• To Provide Help Desk Service and ensure each request is recorded properly and promptly, dispatch a work order request to the person responsible for its completion, take feedback from the employees, and generate reports.
• To Provide Help Desk Service and ensure each request is recorded properly and promptly, dispatch a work order request to the person responsible for its completion, take feedback from the employees, and generate reports.
• Oversee the Front office Function during the shift and take charge during absence of Front office Executive.
• Oversee the Mailroom process during the shift.
• Provide management advice to Mailroom for escalated issues
• To check the attendance of our vendor\'s employees.
• Take monthly Vendor performance evaluations and close on the improvement points.
• Prepare weekly shift/duty rosters for Supports staffs.
• Manage the inventory control of all facility-related items.
• Petty cash Management
• Employees Business card Process
• You\xe2\x80\x99ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients.
• Going above and beyond expectations
• Client satisfaction is second nature to the person in charge. In this role, you\xe2\x80\x99ll take on difficult issues and seek out opportunities to improve operations. You\xe2\x80\x99ll also be constantly in tune with the team to achieve key performance metrics and meet service-level agreements.
• You will also be responsible for the timely and accurate completion of FM reports, and coordinate for all soft services activities
• Occupancy planning / space Management /Client environmental and sustainability data submission , PAN India Head count report, Inventory Management , Corrigo support / New Joinee support etc.

Furthermore, you\xe2\x80\x99ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You\xe2\x80\x99ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.

Performing other ad hoc tasks

As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you\xe2\x80\x99ll work closely with admin personnel in processing invoices.

Likewise, you\xe2\x80\x99ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you\xe2\x80\x99ll actively participate in health and safety reviews and identify potential risks. You\xe2\x80\x99ll also participate in emergency evacuation procedures as needed.

Sound like you? To apply you need to have:

Proven industry experience

Are you a degree holder with three to five years\xe2\x80\x99 experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply.

Collaborative mind set

At JLL, we believe that collaboration plays a central role in achieving success\xe2\x80\x94that\xe2\x80\x99s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organizational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay,the and benefits package.

Apply today!

Location:

\xe2\x80\x93Bengaluru, KA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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