Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades or technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Senior Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems. Itxe2x80x99s all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users.Key Responsibilities:

• Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
• Review of systems data to ensure information is always up to date and accurate
• Data collation and analysis for both management and monthly reporting
• Report on local site and account data for Facilities Managers (FMxe2x80x99s) Regional Facilities Managers (RFMxe2x80x99s), Operations Manager, Account Director and the Client team
• Ensure prompt resolution of any customer complaints, with timely escalation to respective teams when required
• Developing and maintaining positive and client-focused relationships within the Facilities Managers (FMxe2x80x99s) and wider Facilities, Culinary and Security (FCS) teams
• Be a central point of contact for the Facilities team for the CMMS system
• Propose ideas and solutions to support enhanced user experience or efficiency in line with Facilities Management processes and procedures
• Assist the Central Operations teams with ad-hoc projects
• General administrative duties as may be required in a fast paced rapidly changing environment

Working Life:

• Daily you will be working in our Hyderabad office.
• The main business language spoken in our offices is English. Knowledge of written & spoken English is essential

About you:

• Proven industry experience: Are you a degree holder with three to five yearsxe2x80x99 experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply.
• Collaborative mind set: At JLL, we believe that collaboration plays a central role in achieving successxe2x80x94thatxe2x80x99s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.
• You are adept at multitasking and can manage multiple projects effectively
• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
• You are open and have good communication skills
• You strive for excellence in what you do and share ideas for improvement
• You are proficient with Word and excel and have a keen interest in technology
• You are adaptable to work to requests and projects that may vary from day to day

Location:On-site xe2x80x93Hyderabad, TSIf this job description resonates with you, we encourage you to apply even if you donxe2x80x99t meet all of the requirements. Wexe2x80x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLxe2x80x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (xe2x80x9cJLLxe2x80x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

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