Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.



Accountability & Responsibility:

• As part of the senior management team you lead a team of operational leaders.
• You are customer & client facing & strive to deliver excellent customer experience
• You drive continuous improvement experiments through your team & harvest ideas
• You manage costs & profitability through all available commercial levers
• You drive a positive culture through effective communication & behave as a role model leader
• You develop your people through effective coaching, performance management & drive a recognition culture
• You support your operations colleagues to exceed client expectations on all levels at all times
• You have robust & honest performance & behavioral conversations
• You drive compliance in everything you do
• You are emotionally aware of yourself & others.
• You handle your interactions with authenticity, empathy & professionalism

WHAT YOU'LL BE RESPONSIBLE FOR:

• Operational Delivery: Deliver Contractual & Commercial Performance People Management
• Create a High Performing, Highly Engaged Team Stakeholder Management
• Build Excellent Relationships, Internally & Externally, at all Levels
• Compliance & Governance
• Ensure Compliance to all Relevant Process & Regulatory Standards
• Innovation Drive Continuous Improvement & Create Value



Qualifications

Graduate in any discipline 12+ years of experience in managing Operations and programs