Job Description

Location(s)



• Posting Location: Noida, India



Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
27-May-2024
Job ID
3170
### Description and Requirements

Knowledge skills & competency required



• Demonstrated ability to learn quickly and willingness to obtain

functional knowledge and understanding of business procedure and policies.
• 0 months to 2.5 year of customer service/ Data Entry experience
• College graduate
• Good verbal & written communication skills.
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
• Strong organizational skills.
• Demonstrated ability to manage stress
• Basic computer skill
• Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.
• Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills
Primary Internal Interactions



• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
• Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
• Trainers for the purpose of pre-process and process training.
Primary External Interactions



• MetLife Subject Matter Experts for the purpose of seeking missing information.
• MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.