Job Description

Job description Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. Role Purpose Processing Static Data set up and Application support (Checker Activity). Processing of assigned tasks within agreed timeframes. Dealing with other functional areas within HSS, Vendors and other HSBC IT functions to ensure proper and timely response and update is provided to internal business users and clients on all requests. Training of Team Members in various processes performed / supported by GDTA, TLM, FDS, ICON, Geneva and Multifonds Support as a Section Coach Daily adherence for timely delivery according to PLA with Business Partners. Any other non-daily operational matters and ad-hoc requests that may arise in relation to business requirement. What you\'ll do: Impact on the Business/Function Ensure timely and accurate processing of all static data activities. Maintain and update static data and related information within agreed standards. Escalate instances that do not comply with the PLA and take necessary preventive / corrective actions to avoid future occurrences. Monitor and following up on all outstanding issues and other functional duties relating to Production support when assigned Provide analysis to business location and vendors as the first line support for all issues received and implementing methodologies to improve First time resolutions. Participate in the re-engineering and processes improvement initiatives and taking lead in Compliance & Audit checks. Creating MI reports for different jurisdictions related to processing within agreed timeframe. Maintaining or improving the daily processing rate and reducing error rate Typical Targets and Measures Adherence to the SLA / PLA of the process that has been signed off by all locations serviced by the team Adherence to the SOP for all task allocated and following the escalation matrix Ensure that all process related MI are completed accurately and delivered as per defined timeline. Customers / Stakeholders The role requires a firm understanding of the FOF Custody platform - AFS Access. The role requires a firm understanding of the TA platform - FCIS and MFGI & J2EE. The role requires a firm understanding of the A & V platform - Geneva and Multifonds The role requires a firm understanding of Reconciliation platform - TLM Through interaction with resources at Business Partner locations when instructed. Assisting in the development of CQI and best practice processes and related reporting. Build robust and open business relationships with stakeholders and Keep abreast with industry initiatives. Typical Targets and Measures Interaction with all Operational teams across SSO or anywhere else where the GDTA Support might be performed depending on on-going BAU work that the team supports. IT Teams for FCIS and MFGI, J2EE platforms used for the business areas that the team supports. Operations teams in Business locations globally for the business areas the team supports. Senior Management in both the SSOs and the end jurisdictions for the businesses that the team supports. Leadership & Teamwork As a Senior Fund Administrator, the individual will need to groom herself / himself to be able to take decisions on her / his own. Be proactive and take ownership for the responsibilities given. Also team work plays an important part, as he/she needs to work with the other Support Analysts. Participate in the continuous evolution of staff training program. Provide training to new staff joining and ongoing training to existing staff as a section coach Typical Targets and Measures Develop herself / himself to be able to take independent decisions to any issues that might arise. Provide regular and timely updates to the Senior Support Analyst. Demonstration of HSS six principles in day to day work. Operational Effectiveness & Control Maintain HSBC internal control standards and support internal/external reviews including the timely implementation of audit points. Continually assess the risks inherent in department processes and procedures. Identify and put forth ideas for enhancements in existing process. Perform any additional responsibilities that may be required by the Line Manager. Complete all Mandatory training within timelines and participate in the continuous evolution of staff training program By participating in an open environment that will encourage ownership of issues. Typical Targets and Measures Adherence to the audit standards of the group and compliant to all the policies. Completion of mandatory training in time Participate in the team building activities Demonstration of HSBC values and the HSS six principles in day to day work. Major Challenges Able to communicate effectively within the business unit and analyze business requirements Devise workarounds when required or necessary. Provide Weekend Support as and when required by the Business Area. Ensure attendance during the BCP situation. A good understanding of the financial services industry Ability to multi task in various processes carried out in Transfer Agency platform Strong communication skills - Communication required with all stakeholders, users and team members. Ability to identify process risks and issues which may impact planned deliveries. Strong business sense and awareness of the key issues/risks in the securities industry. Develop a good working relationship with users, team members and IT resources and stakeholders across multiple global locations. Ability to plan and organize workload to meet deadlines, taking into account relative priorities. Must be able to take on extra responsibilities as allocated by the Senior Business Analyst. Role Context Must be able to work independently and within a team and manage peak periods of high demand. Ability / flexibility to work in different shifts. Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and External audit points, together with any issues raised by external regulators. Responsible for the implementation of Group Compliance Policy as is applicable to this role. Must be aware of the Operational Risk scenario associated with this role and to ensure that all actions performed take into account the likelihood of operational risk occurring. Management of Risk Abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply. Maintain HSBC internal control standards including the timely implementation of internal and external audit points, together with any issues raised by external regulators To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies. Understanding of Group FIMs, Group Audit / Internal Control Review / Compliance reports Act with high levels of integrity, conduct and performance against ethical standards. All employees should exemplify the highest standards of personal and professional ethics in all aspects of our business and comply full with both the spirit and the letter of the laws, rules and practices that govern the HSBC Group globally. Key Business Values that support this include a) the highest personal standards of integrity at all levels, b) commitment to truth and fair dealing, c) openly esteemed commitment to quality and competence, and d) adherence to the HSBC Code of Conduct. The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Observation of Internal Controls The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term \'compliance\' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators. To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators Role Dimensions This is an individual contributor role and would not include any reporting line hence this is not applicable. Requirements Knowledge & Experience / Qualifications Competencies - Skills Computer literate with particular aptitude for word and excel Excellent problem solving skills Good oral and written skills in English. Good time management. Quick learning ability Display high energy levels at the workplace. Able to work under pressure Qualifications (Must Have) A degree in Commerce/ finance/accounting or any related professional qualification in Securities Services. Post graduate/MBA desirable Experience General Investment Administration experience essential Application support experience highly desirable. At least 2 - 3-year Experience / Exposure in the Transfer Agency Industry, Accounting and valuation System and Reconciliation. Link to Candidate User Guide: (Or) Go to the below link and type \'IND GSC : IJP Applicant User Guide\' in search bar. You\'ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued By HSBC Electronic Data Processing (India) Private LTD...

foundit