Job Description

Ecolab is seeking a SAP FICO IT Business Process Analyst to lead the support team by ensuring that Service Levels are adhered to, ticket volume and assignment is properly managed and team members receive the coaching and assistance needed to be successful in their roles. You will also be expected to work on the Tier 2 SAP Support team as an analyst as needed. In this role you will work with users to address tickets that may involve functional configuration, troubleshooting, data correction and/or end user training. You will be responsible for addressing end-user tickets to meet Service Levels, standard monitoring activities, working with users to gain clarification on issues and understand requirements, coordination of user acceptance testing, documentation and ownership of the tasks required to move changes into production. What\'s in it For You: The opportunity to take on some of the world\'s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best What You Will Do: the Supply Chain work for the SAP FICO Support team Provide the general direction, has duty of coordinating, directing, and checking the work of other business systems analysts and the support teams. Work with business users and development teams identifying requirements and solutions, assessing levels of customer satisfaction, and confirming expectations. Design and develop complex requirements for process or system solutions within the business domain, leveraging multiple business requirements and gathering methodologies to identify business, functional, and non-functional requirements. Maintain expert product knowledge and use an analytical approach to identifying opportunities for enhancements. Develop and execute plans and organize work to ensure efficient delivery of results to meet business expectations. Coordinate collaboration between the business users, Lead Super Users, Support teams and the Project teams. Provide guidance and analysis on system upgrades and technical improvements, coordinating with the development and technical teams. Minimum Qualifications: 7+ years of experience with SAP FICO and FSCM configuration and testing. Bachelor\'s Degree in IT, or related discipline. 7+ years of experience within a global ERP Systems environment or IT. Experience working on multiple projects and meeting project objectives in a timely manner. Experience directly within a large ERP systems footprint in a global, multinational environment. Proven ability to understand business needs, build strategic partnerships, and document and implement software solutions. Able to successfully manage core responsibilities independently or with limited oversight. Preferred Qualifications: Experience with SAP S4 Hana. Experience with IDOC\'s and Integrations. Excellent verbal and written communication skills. Excellent organizational skills. Ability to maintain critical thinking while balancing multiple tasks. Ability to work well within a team, focusing on building relationships with all project stakeholders. Proven ability of learning new skills, technologies, and passionate about conveying knowledge. A trusted partner at nearly three million commercial customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $13 billion and more than 45,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. When you come to work at Ecolab, you get to take on some of the world\'s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work. For more Ecolab news and information, visit . Follow us on Twitter , Facebook at , LinkedIn at or Instagram at

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