Job Description

Basic Function:

• Experienced technical position in the food and beverage service

Role and Responsibilities

General

• Is directly responsible for the day to day key processes in his/her area of work.
• Assist his/her supervisor in executing the day to day operational requirement.
• Assumes training responsibilities when required; demonstrate high degree of standard awareness; promotes team work and act as a role model
• Attends all scheduled training sessions
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule

Departmental

• Ensures the work area is ready for the service with pre and post service checks completed; assists in preparation of mise-en-place
• Directs colleagues and takes responsibility for quality and sequence of service in his/her work area; takes order for, serves food and beverages to guest as per the hotel standard in a friendly, timely and efficient manner
• Is thoroughly familiar with beverage and menu items and able to compose and recommend suitable menu progression and wine pairing; upsell sensitively
• Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products
• Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guests concern and requests and acts decisively to ensure guest satisfaction when glitches occur
• He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
• He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP

Specific responsibilities and task

General

• Adheres to the hotel\xe2\x80\x99s code of conduct and grooming and hygiene standards
• Is seen on working hands-on, assists colleagues in crunch times, walk the talk
• Actively participates in briefing and meetings
• Maintains a clean and orderly work area and promotes a safe working environment

Departmental

• Handles services on large table, VIP\xe2\x80\x99s, and private events
• Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner
• Assists in supplies requisitions according to established procedures

Appropriate manual/policy and procedure:

• Four seasons service culture standards
• Four seasons core standards

General

Front and lobby areas

Problem resolution

Heart of the house/employee dinning

Staff locker rooms

Compliance policies

1.Confidential, privacy and proprietary data statement

2.Policy against harassment

3.Electronic system policy

Skills and Abilities:

Special requirements:

• Has to have 1-2 years of relevant experience in a 5-star hotel/resort
• Possesses aptitude and upward mobility
• Should be flexible in working in different outlets on business demand
• Possesses excellent English, math and psychometric abilities
• Possesses guest PR skills and personal flair

Has undergone formal training in food and beverage knowledge

Four Seasons Hotels