Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: In the heart of Worli - the business hub of Indias largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes \'Powerhouse Luxury\' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.Basic Function:

• Experienced technical position in the food and beverage service

Role and ResponsibilitiesGeneral

• Is directly responsible for the day to day key processes in his/her area of work.
• Assist his/her supervisor in executing the day to day operational requirement.
• Assumes training responsibilities when required; demonstrate high degree of standard awareness; promotes team work and act as a role model
• Attends all scheduled training sessions
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule

Departmental

• Ensures the work area is ready for the service with pre and post service checks completed; assists in preparation of mise-en-place
• Directs colleagues and takes responsibility for quality and sequence of service in his/her work area; takes order for, serves food and beverages to guest as per the hotel standard in a friendly, timely and efficient manner
• Is thoroughly familiar with beverage and menu items and able to compose and recommend suitable menu progression and wine pairing; upsell sensitively
• Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products
• Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guests concern and requests and acts decisively to ensure guest satisfaction when glitches occur
• He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
• He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP

Specific responsibilities and taskGeneral

• Adheres to the hotels code of conduct and grooming and hygiene standards
• Is seen on working hands-on, assists colleagues in crunch times, walk the talk
• Actively participates in briefing and meetings
• Maintains a clean and orderly work area and promotes a safe working environment

Departmental

• Handles services on large table, VIPs, and private events
• Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner
• Assists in supplies requisitions according to established procedures

Appropriate manual/policy and procedure:

• Four seasons service culture standards
• Four seasons core standards

GeneralFront and lobby areasProblem resolutionHeart of the house/employee dinningStaff locker roomsCompliance policies1.Confidential, privacy and proprietary data statement2.Policy against harassment3.Electronic system policySkills and Abilities:Special requirements:

• Has to have 1-2 years of relevant experience in a 5-star hotel/resort
• Possesses aptitude and upward mobility
• Should be flexible in working in different outlets on business demand
• Possesses excellent English, math and psychometric abilities
• Possesses guest PR skills and personal flair

Has undergone formal training in food and beverage knowledge

Four Seasons Hotels